CSR

🌟 Join Our Veterinary Team as a Client Service Representative! 🌟 Are you passionate about helping people and their pets? Do you thrive in a fast-paced environment and take pride in providing outstanding customer service? If so, we want to meet you! We're looking for a Client Service Representative (CSR) who will be the warm, welcoming face and friendly voice of our veterinary practice. In this role, you'll play a vital part in creating positive experiences for both pets and their people — from the first phone call to the final farewell at checkout. 🐾 What You’ll Be Doing You’ll wear many hats throughout the day, including: 📞 Answering a high volume of incoming calls with professionalism and compassion📅 Scheduling and confirming appointments💊 Handling prescription requests (in person, over the phone, and via fax)🖥️ Updating electronic patient records and uploading medical files/images💳 Checking in/out patients and managing payments💬 Collaborating with doctors and technicians to support client needs📚 Educating pet owners about our products, services, and wellness plans 💡 Our Ideal Candidate: You're Someone Who Goes the extra mile to delight clients, not just satisfy themHas a friendly, upbeat personality and enjoys connecting with peopleThrives in a multitasking environment and is eager to learn new thingsStays calm and collected under pressure, with a healthy dose of empathyUnderstands the emotional nature of veterinary care and handles it with graceIs tech-savvy and familiar with tools like Microsoft Outlook and WordCan adapt to busy days or slower moments with equal enthusiasmBrings strong problem-solving and time-management skills to the table 🎁 What We Offer: In return for your hard work and dedication, we provide: A competitive salaryEmployee discounts on veterinary services for your petsA supportive and collaborative work environmentBenefits available for both part-time and full-time positions (details discussed during the interview) 🤝 Our Core Values: At The Heart Of Our Clinic, We Value Positive communicationKindnessTeamworkA can-do attitude If you’re excited to bring your energy, empathy, and customer service skills to a team that truly cares — we’d love to hear from you! Benefits 401(k)401(k) matchingDental InsuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offParental leaveRetirement planVision insurance Schedule 8-12 hour shftsDay/Evening shiftSaturdays