CSR

About the role

We are looking for a motivated and engaging individual who can handle a fast-paced environment in a caring atmosphere. This is a full-time opportunity with great benefits and room for growth.

Responsibilities

• Greet clients in a professional and welcoming manner in person and by phone
• Address client inquiries and requests in a timely and consistent manner
• Effectively schedule appointments within parameters established by the hospital leadership team
• Record thorough and accurate information in client records, patient medical records, communication requests to medical staff, and appointment notes
• Receive and effectively process client requests for prescription medications, foods, and medical documentation
• Accurately process financial transactions through both the practice management software program and credit card systems
• Reconcile financial information as required throughout each shift
• Ensure that the reception area maintains a clean, professional, and welcoming presentation
• Facilitate staff with cleaning of hospital and daily tasks when needed

Requirements

• Good communication skills and detail-oriented
• Ability to multi-task
• Must be able to lift 35–40 pounds
• Must be friendly and ambitious
• Flexibility with schedule and morning hours are a plus
• Previous experience in veterinary or customer service is a plus but willing to train the right candidate

Benefits

Great benefits and room for growth.