CSP Learning & Training Lead, Sales Advancement

Responsibilities

• Develop and deliver high-quality sales training content tailored to our Salesforce CRM platform, ensuring alignment with business objectives and best practices.
• Create platform-specific training materials, including user guides, e-learning modules, and interactive workshops to enhance user proficiency and adoption.
• Design and implement change management strategies to support the successful rollout and ongoing optimization of the Salesforce CRM platform.
• Conduct learning needs assessments to identify skill gaps, user pain points, and adoption barriers; recommend targeted training and non-training interventions to address them.
• Collaborate with stakeholders across departments to ensure training content meets the needs of various user groups and aligns with organizational goals.
• Measure and report on the effectiveness of training programs and change management initiatives, using data-driven insights to continuously improve outcomes.
• Stay up-to-date with Salesforce platform updates and new features, translating new features and process changes into clear, actionable learning and change materials for end users.
• Mentor and coach team members on effective training delivery and change management techniques.
• Develop, curate, and maintain a Salesforce CRM platform knowledge ecosystem, including best practices, FAQs, job aids, and troubleshooting resources that support self-service learning and sustained adoption.

Requirements

• Bachelor's degree in Business Administration, Instructional Design, or related field
• 3+ years of experience in learning and development, preferably in a Salesforce CRM environment
• Demonstrated success in designing and delivering training programs and change management strategies that drive adoption
• Strong understanding of adult learning principles and instructional design methodologies, with experience applying them to sales audiences
• Excellent communication and presentation skills, with the ability to engage diverse audiences
• Proficiency in Salesforce CRM and related applications
• Experience with e-learning authoring tools and learning management systems
• Preferred Certification: Salesforce certifications such as Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Agentforce Specialist
• Strong project management and organizational skills, with ability to manage multiple initiatives in a fast-paced, evolving environment
• Strong collaborator who can work effectively across functions, time zones, and stakeholder groups

Qualifications

• Strong understanding of Salesforce CRM platform and its integration with other business systems
• Experience with Salesforce CRM and related applications
• Ability to develop and deliver engaging and effective training content
• Experience with change management and implementation processes
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Skills

• Strong understanding of Salesforce CRM platform and its integration with other business systems
• Experience with Salesforce CRM and related applications
• Ability to develop and deliver engaging and effective training content
• Experience with change management and implementation processes
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Benefits

Your health. Your well-being. Your security. Your future.

• Medical, dental, vision, and basic life insurance
• A 401(k) plan
• The ability to purchase company stock at a discount
• Deferred compensation plan or the Executive Deferral Plan
• Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees
• Seven paid holidays
• caregiver leave
• Additional rewards, including merit increases, performance discretionary bonus, and stock

Pay

$80,000.00 to $95,000.00

Schedule

Remote or Hybrid 2 days per week at any US based Jacobs office. A list of offices can be found here