CSO Cashier

Processes all cash transactions while providing spectacular customer service. Performs duties in accordance with applicable gaming regulations and policies and procedures.

Responsibilities

• Performs all duties within the rules and regulations of Cage Slots Operations consistent with employee handbook
• Receives and exchanges cash, checks, gift certificates, gaming chips, slot tickets, and other vouchers from guests
• Maintains physical custody of the Cashier’s inventory of currency, coins, tokens, forms, documents and records transactions accurately at a cashier station or working on the gaming floor
• Handles fill and credit transactions
• Processes cash advances and check cashing
• Maintains payroll check cashing registry
• Performs all duties in accordance with spectacular customer service standards
• Responsible for signing in and out necessary keys for assigned shift
• Performs basic troubleshooting on Player Terminals when rotated to floor
• Cashes out jackpots under the direct supervision of the Supervisor/Cashier
• Effectively, efficiently and professionally communicates with coworkers using electronic media
• Responds to customer questions and disputes
• Ensures that all player terminals are serviced in a timely manner
• Maintains floor cleanliness to project a positive image
• Serves as a cashier/floor attendant breaker when assigned
• May disburse prepared bank rolls
• Communicates via telephone for technical assistance regarding the check cashing system and credit card advances
• Other duties as assigned

Skills

• Completes large volume cash transactions and documents regularly and accurately
• Demonstrates good problem-solving skills, including handling stressful situations and guest disputes
• Excellent math skills
• Excellent customer service
• Ability to work well with guests and other employees
• Ability to communicate both in writing and verbally
• Good attendance habits
• Public relations skills
• Ability to follow directions
• Ability to troubleshoot basic gaming machine functions

Qualifications

• High School Diploma or GED Required
• Cash handling experience preferred
• Minimum of two (2) years large volume cash handling experience is preferred, coupled with a fast-paced business environment

Job Conditions

• Working in a crowded, loud, smoke-filled environment
• Guest interactions may become stressful
• Frequent interruptions
• Working evenings, weekends and holidays, including a rotating schedule

Physical Requirements

• Manual and finger dexterity for operation of computers, works in a confined space within gaming machinery and cash process equipment
• Ability to lift 25 lbs
• Requires sitting and/or standing for extended periods of time