CSC

Essential Responsibilities and Tasks

• Livest and exemplifies the Five Principles of Mars, Inc. within self and team.
• Actively recruits new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximizes the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provides professional, efficient, and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating them about their pet's health.
• Educates clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assists incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assists outgoing clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manages finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conducts administrative functions as necessary.
• Other job duties as assigned.

The Five Principles

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing, and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications

• Leadership – Ability to multi-task, customer focus, peer relationships, integrity & trust, action oriented, listening.
• Functional – Communication skills, client service skills, priority setting, time management.

Competencies

• Quality – Ability to multi-task, reads, writes, and speaks fluent English, uses appropriate grammar, style, and vocabulary, demonstrates exceptionally strong written and verbal communication skills, organizes, problem solving, client service skills, intellectual ability, mathematical ability, computer skills.
• Initiative – Shows willingness and aptitude to use own discretion in finding solutions to problems, presents options and ideas to enhance current processes or procedures, takes on additional responsibility when both big and small tasks need to be done.
• Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals, exhibits honesty, discretion, and sound judgment.
• Cooperativeness – Willing to work with others, collaborates, compromises where necessary, promptly shares relevant information with others.
• Flexibility – Open to changing situations and opportunities, willing to perform all tasks assigned.
• Independence – Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (dogs, cats, birds, reptiles, etc.).
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
• Mental processes for reasoning, remembering, mathematics, and language ability to perform the duties proficiently.
• The noise level in the work environment is moderately high.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.

Experience, Education and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.