CSC
About the role
Passionate Customer Service Professional Needed. Must Love Pets. Banfield Pet Hospital – (ANKENY) Job Description Client Service Coordinator needed for Banfield Pet Hospital in (Ankeny)! The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Responsibilities
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of wellness plan clients.
- Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable, and educating them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
- Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
Requirements
- High School Diploma or equivalent preferred.
- Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
- One year of related experience required; customer service experience preferred.
- Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.
Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- Generous Retirement Plans (401(k) and Roth) with company match
- Best-in-Class Student Debt Relief Program (for Full‑Time DVMs)
- Paid Time Off and Holidays
- Top‑Tier Mental Health and Wellbeing Resources (free coaching and counseling)
- Associate Life Insurance (company‑paid) & Supplemental Life Insurance (optional)
- Company‑Paid Short‑ and Long‑Term Disability
- Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- Paid Parental Leave (for birth and adoption)
- Continuing Education Allowance (for Eligible Positions)
- Back‑Up Child and Elder Care & Family Support Resources
- Fertility and Family Building Support
- Digital Exercise Therapy
- Voluntary Protection Benefits (hospital stays, critical illness, accidents)
- Legal Plan
- Identity Protection
- Commuter Benefits
- Three Free Optimum Wellness Plans for Pets
- Exclusive Discounts
Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits marked with an asterisk (*).
Pay
The pay range for this role is $15.00 - $18.69 hourly. The specific rate is determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.