CS Sr. Account Manager - Sales Support

The Senior National Logistics Account Manager ensures the company can provide truckload coverage for customer-awarded freight while securing additional opportunities. This role is critical for growth and retention of dedicated opportunities, maintaining a competitive edge, and preserving the overall integrity of company services.

Responsibilities

• Serve as the single point of contact for an assigned customer base and build relationships
• Work with internal departments to balance capacity and freight, including teams of analysts
• Solicit additional freight opportunities to eliminate empty miles when necessary
• Research and attempt to remedy service issues daily
• Track and trace shipments, maintaining an on-time performance record of 95% or better
• Relay excess load availability to Brokerage and Rail divisions
• Review EDI data for accuracy before releasing verifications to the customer
• Oversee all internal activities that impact service obligations
• Maintain key carrier performance indicators
• Navigate all customer requests, including last-minute supply chain delivery timelines
• Manage bookings and resolve issues related to delayed pickup/delivery, billing, etc.

Requirements

• 3+ years of experience in business development, sales, or transportation operations
• Intermediate proficiency in Microsoft Excel functions
• Ability to handle high volumes of inbound/outbound email and understand capacity and network dynamics
• Extremely organized and communicative, capable of managing multiple-stop deliveries
• Ability to perform in a deadline-driven environment with rapidly changing priorities

Preferred Qualifications

• Experience servicing multi-million-dollar accounts and supporting new and existing sales opportunities
• Expertise in specific KPI contract details per client and awards
• Familiarity with AS/400 operating system

Skills

• Critical thinking
• Root cause identification
• Problem solving
• Goal setting
• KPI monitoring
• Customer service
• Business solicitation
• Negotiation
• Relationship building
• Scheduling
• Project management
• Data analysis
• Effective communication
• Teamwork