CS Specialist I - Customer Service Center

About Our Client:The organization operates within the banking industry, providing financial products and services through a customer call center. It addresses the challenges customers face in managing their banking needs by offering direct support for account inquiries, digital banking, and service issues. The company maintains a structured environment focused on compliance with banking regulations and aims to deliver consistent, quality service to its customers. About the Opportunity:The CUSTOMER SERVICE SPECIALIST I is responsible for handling customer interactions in the bank’s call center, serving as a primary point of contact. This role involves promptly resolving inquiries related to banking products and services while maintaining professional and courteous customer support. The position is critical to ensuring customer satisfaction and operational efficiency by adhering to service metrics and advancing issue resolution. Responsibilities:Process inbound calls covering account questions, product information, digital banking, and customer requests.Use training materials to resolve issues independently.De-escalate calls when necessary or escalate to supervisors.Own customer requests and ensure resolution.Assist customers with various computing environments and supported devices.Complete transactions and correct account information by coordinating with business partners.Identify and resolve customer issues and complaints promptly.Participate in weekly quality review meetings and monthly departmental meetings.Meet agent metric standards including call handling, schedule adherence, call quality, and customer satisfaction.Maintain knowledge of deposit, loan, digital banking, and other products.Perform additional assigned duties as needed. Requirements:High school diploma or GED.Minimum one year of customer service experience; banking or financial institution experience preferred.Minimum one year of contact center experience or equivalent.Proficiency with Android and Apple products, supported web browsers, and operating systems.Strong time management and multitasking skills.Ability to work independently in a fast-paced environment.Willingness to work flexible schedules, including outside normal banking hours and federal holidays.Effective communication skills with empathy and active listening.Professional demeanor and ability to maintain confidentiality.Ability to operate standard office equipment and manage home networking for remote work. Pay Range and Compensation Package:The wage range for this position is $17.65 to $20.00 per hour.Eligible for approved overtime.$1.00 per hour shift premium after 6:00 pm.Includes 17 days of paid time off, 5 days of short-term disability, 11 paid holidays, and 1 float holiday. Benefits & Perks:Medical, dental, and vision insurance.Health Care and Dependent Care Flexible Spending Accounts.Transportation Fringe Benefit Plan.Group Life and Long Term Disability insurance.Optional Life insurance and voluntary benefit products.401(k) plan with employee match. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.