Crypto Trade Support Associate

About the role

The Crypto Trade Support Associate is a front-line operations professional responsible for the post-trade lifecycle, reconciliations, asset transfers, exception management, and client service for WM crypto products delivered via the E*TRADE-Zero Hash referral model. The role safeguards client experience and firm risk by executing well-defined procedures, maintaining strong controls, and coordinating across WM Operations, Client Service, and our vendor partner.

Responsibilities

• Oversee the full post-trade lifecycle for crypto transactions, including monitoring, break resolution, and trade adjustments/cancellations.
• Maintain accurate booking and audit trails in line with WM Operations standards.
• Process and track crypto deposits and withdrawals, validate on-chain confirmations, and resolve asset recovery issues.
• Perform daily reconciliations between Zero Hash and E*TRADE systems, investigating and resolving discrepancies promptly.
• Manage Tier-3 client service cases escalated from the Client Service Center, ensuring timely resolution and clear documentation.
• Act as liaison with internal teams and vendor partners for complex inquiries and operational issues.
• Support business continuity activities and confirm operational readiness during BCP events.
• Collaborate with WM Operations, Client Service, Risk, Technology, and Finance teams; serve as operational point of contact for vendor interactions.
• Participate in coverage rotations, including overnight monitoring and holiday/weekend support as scheduled.

Requirements

• Preferred exposure to blockchain/on-chain transactions, custody/wallet concepts, and crypto data structures.
• Experience with Salesforce case management; knowledge of Power BI/Alteryx for process insight/automation (a plus).
• Background in Trade Support disciplines (e.g., trade adjustments, reconciliations, money movement, and outage support).

Qualifications

• Bachelor's degree (Finance, Business, Operations, or related) or equivalent practical experience.
• 1-3 years in trade support, operations, or reconciliation (crypto, FX, listed derivatives, or securities).

Skills

• Strong analytical skills with a controls mindset; demonstrated ability to investigate breaks and resolve exceptions under time pressure.
• Clear written/verbal communication; comfort engaging cross-functional teams and documenting outcomes.
• Proficiency in Excel and case/ticketing tools; familiarity with vendor portals and operational reporting.

Benefits

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world.

Pay

Competitive compensation package, including market-leading bonuses and equity incentives.

Schedule

Full-time position with flexible working arrangements available.