Cruise Operations Associate A

Essential Functions

• Strong customer service approach when interacting with guests, cruise line customers, ground transportation operators, and Port Canaveral visitors.
• Collect and safeguard parking fees collected from users of Canaveral Port Authority parking lots in accordance with CPA procedures.
• Safely facilitate the movement of vehicular and pedestrian traffic in areas surrounding the assigned cruise terminals.
• Direct charter buses, passenger shuttles, and taxis to designated drop-off and loading areas.
• Direct parking lot users to designated parking areas, i.e., employees, passengers, visitors, vendors, and crewmembers.
• Enforce parking restrictions and assist in identifying unlicensed taxis and shuttles.
• Aid in providing safety and security for users of parking lots and other outside facilities.
• Guard against abuse of CPA parking facilities.
• Lock and secure gates as directed at the close of business.
• Cooperate with departments as assigned to support events, functions, or other accommodations.

Minimum Qualifications

• A High School Diploma or GED equivalent.
• Must be 18 years old.
• Bilingual is preferred.
• Must be willing to work a variety of shifts including weekends and holidays.
• Must be able to follow verbal and written instructions and communicate information effectively.
• Must have ability to perform basic computer skills.

Licenses / Certification Required

• Must possess a valid Florida Driver’s License or have the ability to obtain one within 30 days.

Physical Requirement

• Must be able to work in all types of weather.
• Must be physically able to stand for long periods of time.
• Tasks involve the intermittent performance of physically demanding work, typically involving some combination of reaching, bending, stooping, kneeling, or crouching, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds).

Environmental Requirements

• Outside for 8-10 hours a day.