Cruise Director

Responsibilities

• Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
• Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
• Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
• Greet guests as they depart for and return from shore excursions.
• Make daily Noon announcement/update; make every effort to make all PA announcements as the “voice” of the cruise.
• Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
• Create the daily Ship to Shore.
• Host Officer Introduction and Excursion Briefing.
• Afford the Safety Briefing with the Captain.
• Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
• Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker’s A/V needs.
• Create and update bulletin board daily.
• Work with Excursions Director to prepare folders and materials for turnaround day.
• Act as company representative at pre-cruise hotels on turnaround day.
• Promote onboard sales and brand loyalty by hosting re-booking events.
• Oversee proper VIP guest service delivery.
• Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
• Perform bartending duties as needed with other management personnel.

  Qualifications

  • Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
  • Proficiency in Microsoft Office Suite applications.
  • Extremely polished speaking/presentation skills required.
  • Strong interpersonal and social skills required.
  • Strong critical thinking skills required.
  • Must possess a strong sense of production and presentation.
  • Basic knowledge of audio/visual equipment required.
  • Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
  • Excellent time management and attention to detail.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.

  Attributes for Success

  • Ability to engage guests throughout each cruise.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all guest, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.

  Work Schedule

  • 7 Days per week while onboard the ship.
  • 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.

  Compensation and Benefits

  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.

  Covered Expenses

  • American Cruise Lines provides travel, room and board, uniforms, and training.

  Job Sites

  • This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.