CrowdStrike Platform Resident Consultant (Remote)

About the role

The Platform Resident Consultant is an embedded technical advisor who partners closely with strategic customers to maximize the value of their CrowdStrike Falcon investment. This role combines specialized expertise with technical consulting to drive successful CrowdStrike Falcon adoption, optimization, and ongoing operational excellence. The resident consultant will have familiarity of all Falcon modules and deep knowledge in a few areas, such as Endpoint, Identity, or Cloud, and is responsible for the planning, deployment, implementation, and operational support of the customer’s Falcon environment.

Responsibilities

• Serve as the primary technical advisor for assigned strategic customer accounts
• Develop and maintain trusted advisor relationships with customer security teams and leadership
• Understand customer security operations workflows, use cases, and business objectives
• Mentor customer teams on Falcon best practices and threat hunting techniques
• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications
• Assisting customer with operationalizing all modules of the Falcon platform
• Troubleshoot customer issues across small to large enterprises
• Utilize and engineer native and 3rd party software deployment technologies
• Develop scripting and application solutions using Falcon APIs
• Customer project planning and status
• Work closely and collaboratively with customer information technology teams
• Leverage CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management
• Assist customers with the integration of CrowdStrike into existing tools
• Guide customer leads with incident management functions
• Work closely and collaboratively with Professional Services team to develop customer facing collateral

Requirements

• Bachelor’s degree, in Computer Science, Information Technology, Cybersecurity or a related field, and/or equivalent military or work experience
• 5+ years of experience with relevant security applications, which could include endpoint, identity, cloud, SIEM, etc.
• 3+ years of client-facing consulting experience
• Basic understanding of software deployment technologies
• Knowledgeable on Windows, Mac, and Linux platforms
• Experience in computer and network systems security
• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
• Exceptional communication skills with ability to explain technical concepts to varied audiences
• Strong presentation and training delivery capabilities
• Self-motivated with excellent time management and prioritization skills
• Customer-focused mindset with commitment to driving customer success
• Ability to work independently in a remote/embedded environment
• Strong problem-solving and analytical thinking abilities
• High level of motivation; self-starter; results driven
• Proactive and thorough ability to manage work and prioritize customer projects
• Ability to travel up to 20% of the time
• Endpoint Security: Falcon platform (preferred), AV, and EDR solutions
• Software Deployment: SCCM, Group Policy