CRM Training Manager, Learning and Development

Responsibilities

• Deliver live, virtual, and on-demand training for HubSpot and adjacent software, including office hours with the ability to flex facilitation style across department levels, including senior executives, while maintaining appropriate formality and authority.
• Design and maintain role-based training programs aligned to integration and go-to-market priorities.
• Provide ongoing user support and troubleshooting to improve system adoption and reduce support tickets.
• Own CRM training content, ensuring accuracy, usability, and continuous improvement.
• Ensure NASBA compliance, branding, and documentation standards are consistently met.
• Partner cross-functionally with L&D, IMO, Go-To-Market, Growth, and Merger Strong Start teams.
• Support CRM adoption and standardization across newly integrated firms.
• Deliver training across additional business platforms.
• Support sales enablement initiatives (pipeline hygiene, quick tips, leadership enablement).
• Track and improve training effectiveness through data and reporting insights.

Qualifications

• Bachelor's degree in Learning & Development, Instructional Design, Business, Marketing, or a related field.
• 3–5+ years of experience designing and delivering training programs (5–7 years preferred).
• Proven experience delivering virtual, in-person, and on-demand training.
• Hands-on experience training CRM or business systems (HubSpot preferred).
• HubSpot Academy certifications (CRM, Sales, or Marketing) strongly preferred.
• Training or instructional design certifications (ATD, CPTD, or equivalent) preferred.
• Experience supporting system adoption, change management, or digital transformation initiatives.
• Strong data analysis skills with ability to measure training effectiveness and drive improvements.
• Experience working cross-functionally with sales, operations, or go-to-market teams.
• Familiarity with LMS platforms and training delivery tools.