CRM / Salesforce Systems Administrator

Daily Duties

• User management, system configuration and handling user support through Help Desk Cases
• Developing custom objects, fields, workflows and validation rules to align with business processes and setting up automation to streamline tasks and boost efficiency without compromising stability or security
• Creating and maintaining clear documentation to support users and internal teams
• Collaborating with colleagues to understand, analyze and improve CRM systems with third-party tools or systems
• Communicating with consultants and/or vendors when necessary

Qualifications

• Established residency in Pennsylvania
• H.S. Diploma or G.E.D.
• Salesforce Administrator Certification
• Minimum 2 years experience as a CRM Systems Administrator; willingness to continue related education and maintenance certifications
• Salesforce Proficency- Sales Cloud, Service Cloud, Field Service+, Shield, Own Backup
• Experience with any additional CRM products a plus
• Experience with CPQ (Configure, Price, Quote)
• Experience with Conga Document Automation (Composer, Sign)
• Proficency with Agile Project Management / JIRA
• Proficency with DocuSign eSignature
• Proficency with GIT/Bitbucket
• Proficency with Microsoft 365
• Excellent Communications Skills- Oral and Written
• Excellent Organizational Skills
• Excellent Problem Solving / Troubleshooting Skills
• Scripting Skills - SOQL/SOSL, Apex, Javascript, HTML/CSS
• Ability to be self-motivated and self-starter to handle multiple tasks
• Ability to adapt to changing technology and changing needs of the company
• Ability to develop and maintain CRM custom objects, formula fields, workflows, validation rules, custom views, dashboards and generate reports
• Ability to work as a team in a collaborative environment to achieve agreed-upon objectives
• Ability to communicate effectively with all levels within the organization