CRM Product Owner

Job Duties

• Manages high-complexity products through the entire lifecycle, and supports decisions regarding enhancements throughout the lifecycle until product End of Life(EOL).
• Analyzes preferences and requests of customers and defines product features according to customer needs.
• Reviews and prioritizes backlog for sprint planning, including coordination of dependencies.
• Reviews user story quality and performance in production environment.
• Analyzes the impact of proposed solutions across the business, develops use cases to explain business requirements to the IT team, and contributes a business process perspective during design review.
• Learns, develops, and executes product roadmap.
• Collaborates with business owners, product scrum team, and stakeholders to establish timelines, workflows, and goals.
• Assists the scrum and product development team to meet the objectives of each sprint.
• Participates in design sessions to gain insights into end user and customer needs.
• Proliferates best practices from releases across Portfolio and BU's.
• Works with users to understand customer experience, at both a tactical and transactional level.
• Designs standard program management practices and collaborates with and mentors other members of the product management org.
• Performs other duties as assigned.

Education & Experience

Typically requires a bachelor's degree and five (5) to eight (8) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Strong analytical and problem-solving skills with a demonstrated ability to identify, analyze, and synthesize product use data and use that data to drive decisions.
• Ability to lead, motivate and direct a workgroup.
• Strong verbal and written communication skills with the ability to effectively communicate with technical and non-technical audiences.
• Strong presentation skills.
• In-depth knowledge of Agile methodologies.
• Strong knowledge of the product lifecycle, business processes, system development, and process improvements.
• Strong relationship-building skills.
• Ability to foster a climate conducive to establishing positive working relationships with stakeholders.
• Mentoring/Coaching skills. Negotiation skills.
• Financial and analytical experience.
• Accurate and precise attention to detail.