CRM Product & Operations Manager
About the role
We're looking for a CRM Product & Operations Manager to own the strategy, delivery, and day-to-day health of our Salesforce and Salesforce CPQ ecosystem. You'll lead the CRM product lifecycle end to end — from discovery and prioritization through release, adoption, and production support — partnering closely with Sales, RevOps, Deal Desk, Customer Experience, Finance, IT, and Engineering across the Americas, EMEA, and APAC. Join a collaborative, globally distributed BizApps team that partners closely with business and technology stakeholders to turn requirements and operational needs into scalable, user-friendly solutions. The team moves with purpose, embraces continuous improvement, and values ownership, transparency, innovation, and shared success. Work Location: 275 Shoreline Drive, Suite 150, Redwood City, CA 9406.
Responsibilities
- Own and evolve the CRM product roadmap for Salesforce and Salesforce CPQ, balancing business priorities, platform enhancements, technical dependencies, and production stability.
- Partner with Sales, RevOps, Deal Desk, Customer Experience, Finance, IT, and Engineering to translate business needs into prioritized, scalable CRM solutions.
- Own hiring, performance management, and day-to-day people leadership for the CRM team, ensuring clear ownership and accountability across product, operations, and support workstreams.
- Lead, coach, and develop a team of 1-4 CRM analysts/administrators, setting priorities, providing regular feedback, and supporting their growth and career development.
- Own and prioritize the CRM product backlog — enhancements, defects, and operational requests — based