CRM Integration Architect

Position Summary

The State of Wisconsin is seeking a Senior CRM Integration Architect III to lead enterprise‑scale solution design, integration strategy, cloud architecture, and customer engagement transformation initiatives. This hands‑on technical role focuses on driving architecture governance and integrating Salesforce, MuleSoft, Agentforce, and AWS Connect across public sector platforms.

Key Responsibilities

• Design scalable Salesforce enterprise architectures across Sales Cloud, Service Cloud, Experience Cloud, and custom solutions.
• Lead MuleSoft API‑led connectivity, including RAML specifications, DataWeave transformations, and enterprise integration orchestration.
• Architect and optimize AWS Connect contact‑center solutions integrated with Salesforce Service Cloud and omnichannel workflows.
• Implement Agentforce‑enabled automation and conversational AI strategies.
• Map and transition legacy system functionalities into modern Salesforce applications.
• Provide architectural oversight for CI/CD pipelines, release management, and DevSecOps tools (Gearset, Azure DevOps, Git).
• Establish integration patterns, security standards, identity management, and data governance for AI and non‑AI systems.
• Serve as an escalation point/backup for developers on complex coding issues, backlog grooming, and effort estimation.
• Deliver technical diagrams, architecture runbooks, and interface specifications while mentoring technical team members.

Required Qualifications

• 8+ years of Salesforce architecture and development experience using Apex, LWC, Flow, and Security Models.
• 8+ years of experience with MuleSoft Anypoint Platform, APIs, RAML, DataWeave, and orchestration.
• 8+ years (or equivalent expert experience) integrating AWS Connect with Salesforce Service Cloud or contact‑center platforms.
• Working knowledge of Agentforce architecture and CI/CD tools (Gearset, Azure DevOps, Git).
• Residency requirement: must reside in Wisconsin or relocate to WI before start date (proof of WI residency required).

Preferred Qualifications & Certifications

• Experience with public sector/government digital transformation projects.
• Domain knowledge in contact‑center modernization and customer service operations.
• Preferred certifications: Salesforce Application Architect, System Architect, CTA, MuleSoft Certified Architect, or AWS Certified.

Additional Information

• Location: Madison, WI (Hybrid/Remote – candidates must be Wisconsin residents or willing to relocate).
• Contract duration: Long‑term.
• Interview process: Two rounds (first virtual, second in‑person).