CRM Coordinator

About the role

Our Entertainment client is seeking a CRM Coordinator to join their team for the next 9 months, 40 hours/week. This role is onsite 5 days a week in New York City or Burbank. Working hours: 10am to 7pm.

The CRM Coordinator supports the execution and operational management of customer relationship management (CRM) initiatives, with a primary focus on in-app banner workflows and campaign coordination. This role works cross-functionally with internal stakeholders and external vendors to ensure campaigns are executed accurately, issues are resolved efficiently, and CRM operations run smoothly. The ideal candidate is highly organized, detail-oriented, and experienced managing multiple projects, tools, and deadlines in a fast-paced environment.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Job ID: MS14-2000832L928

Responsibilities

• Create and manage tickets for CRM campaigns and promotional initiatives
• Coordinate the execution of in-app banner workflows and other CRM-related campaigns
• Organize and maintain CRM assets, including naming conventions, campaign calendars, documentation, and shared folders
• Log, track, investigate, and help resolve issues across CRM and marketing technology platforms, including Salesforce, Braze, SDKs, Redfast, and related systems
• Partner with internal teams and external vendors to ensure timely delivery and successful execution of CRM initiatives
• Maintain and update CRM documentation, operational playbooks, and internal processes to improve team efficiency and consistency
• Support reporting and campaign tracking activities as needed
• Provide operational coverage for CRM assignments when leadership team members are out of office to ensure business continuity
• Monitor project timelines, identify risks, and proactively communicate updates to stakeholders
• Assist with day-to-day CRM coordination, execution, and operational support as needed
• Contribute to process improvements that enhance campaign accuracy, efficiency, and scalability across CRM programs

Requirements

• 3+ years of experience in CRM operations, lifecycle marketing, or marketing operations
• Experience supporting CRM platforms such as Salesforce, Braze, or similar marketing technology tools
• Strong organizational skills with exceptional attention to detail
• Experience managing workflows, tickets, timelines, and cross-functional coordination
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment
• Strong communication and stakeholder management skills
• Familiarity with project management tools such as Airtable, Jira, and Asana

Qualifications

• Experience working with in-app messaging, banner management, or customer engagement platforms such as Redfast or similar tools
• Basic reporting, analytics, and campaign performance tracking experience
• Understanding of CRM documentation, playbooks, and operational processes
• Experience working with external vendors and cross-functional teams
• Basic HTML knowledge preferred
• Demonstrated problem-solving skills and ability to troubleshoot platform or campaign issues

Schedule

Full-time, 40 hours per week, Monday through Friday, 10:00 AM to 7:00 PM. Onsite 5 days per week in New York City or Burbank. Contract duration: 9 months.