Critical Spares Logistics Coordinator

About the role

The Critical Spares Logistics Coordinator ensures the efficient coordination and delivery of replacement equipment to minimize Mean Time to Repair (MTR) and support network reliability. This role involves managing orders, controlling inventory, coordinating with vendors, and providing timely updates to stakeholders. The position is critical to reducing network downtime, meeting customer SLAs for restoration and installation, and optimizing costs.

Responsibilities

• Order Management: Process and track orders, coordinate procurement, manage logistics, and confirm proof of delivery for field equipment.
• Inventory Control: Maintain accurate physical and logical inventory of critical spares; ensure availability and reconciliation.
• Vendor Coordination: Manage Return Material Authorizations (RMAs) in line with vendor agreements; monitor repair and replenishment timelines, escalating as needed.
• Customer & Internal Support: Serve as a primary contact for stakeholders, providing timely updates on equipment status and resolution timelines.
• Reporting & Analytics: Track status, generate reports, and conduct trend and compliance analysis for management visibility.
• Vendor Contract Compliance: Oversee warranty, entitlement, and RMA compliance; monitor vendor performance and escalate issues when necessary.
• Asset Lifecycle Management: Plan, forecast, and stage inventory for Critical Spares and CPE programs; ensure accurate reconciliation of assets.
• Team Coverage Requirement: To ensure continuous support and operational readiness, team members may be required to work shift hours and/or participate in on-call rotations as part of our 24x7 coverage model.

Qualifications

• High School Diploma or GED
• Minimum 2 years experience in logistics, supply chain, or related field
• Proficiency in Microsoft Office Suite; familiarity with MRP and WMS systems preferred
• Strong organizational and analytical skills; excellent communication; customer-focused; ability to prioritize and work independently in a fast-paced environment

Preferred Qualifications

• Bachelor’s degree in Business Administration or related field
• 2+ years experience in logistics or inventory management

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Individual pay is based on skills, experience and other relevant factors.

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).