Critical Operations Technician II

About the role

The Critical Operations Technician (COT) supports a local data center campus. Key responsibilities include operating, monitoring, and maintaining facility systems, implementing safety protocols, and managing day-to-day operations.

Responsibilities

• Implement and follow the standardized culture of always working safely across all STACK data centers
• Operate, monitor, maintain, and respond to abnormal conditions in facility systems (Electrical, Mechanical, Building Monitoring, and Control)
• Track and trend operational characteristics
• Provide feedback to management on the effectiveness of existing standards and processes
• Work with the Critical Operations Manager to complete an aggressive preventive and predictive maintenance schedule
• Assist with the database management of maintenance discrepancies and work with site management to resolve site issues based on priorities
• Ensure data center operates at maximum operational efficiency, including analyzing operating conditions, recommending new technologies, and improving overall efficiency
• Manage systems to avoid unplanned, customer-impacting outages
• Follow direction regarding the data floor and back-of-house mechanical loading capacity to ensure cooling system efficiency
• Navigate and utilize a CMMS system
• Use developed procedures to solve problems
• Aid in asset and consumable inventory management
• Provide day-to-day exceptional customer service and support
• Incident escalation, response, and follow-up report writing
• Maintain and complete regular facility and security tours documenting and responding to issues
• Serve in a technical writing capacity for the derivation of procedures for preventative or corrective maintenance activities
• Occasionally required to take on on-call duties outside of normal working hours

Requirements

• High school diploma or equivalent
• Minimum of 3–5 years’ experience in a data center or other related mission-critical operations role
• Experience working with Microsoft Office applications and other database housing software
• Strong understanding of electrical and mechanical systems used in a data center environment (UPS, Transformers, PDUs, RPPs, Chillers, CRAH, CRAC, STS, ATS, Pre-action systems)
• Strong knowledge of NFPA70e, NFPA72, NFPA25, and fire life safety compliance standards
• Familiarity and experience in data center trending and analysis, with the ability to rapidly learn and use PC-based site monitoring systems
• United States Navy Nuclear Engineering – preferred
• Bachelor’s Degree or equivalent work experience – preferred
• Must be eligible to work in the United States
• Must pass a comprehensive background screening
• Must be able to lift and/or move up to 25 pounds
• Willingness to work outside normal business hours, including weekends, late nights, holidays, and on-call support
• Comfortable working in a high-stress, fast-paced environment with shifting priorities

Qualifications

• Strong communicator, persuasive, clear, blending analytics with experience in decision-making
• Does not get flustered easily, juggles multiple priorities while balancing urgent requests with shifting timelines and deliverables
• Takes the time to understand and develop the strengths of resources while formulating long-term plans for the growth and success of the team
• Naturally curious and driven toward continual improvement, celebrates successes and reviews and analyzes campaigns for future learning

Skills

• Strong understanding of electrical and mechanical systems used in a data center environment
• Knowledge of NFPA70e, NFPA72, NFPA25, and fire life safety compliance standards
• Familiarity and experience in data center trending and analysis
• Ability to use PC-based site monitoring systems
• Ability to solve problems using developed procedures
• Ability to manage asset and consumable inventory
• Ability to provide exceptional customer service and support
• Ability to write incident escalation, response, and follow-up reports
• Ability to navigate and utilize a CMMS system

Benefits

• Healthcare
• Dental Care
• Vision Insurance
• Life Insurance
• Paid Time Off
• Paid Leave Programs

Pay

Competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.

Schedule

Work hours may vary based upon business needs.