Critical Operations Technician

Responsibilities

• Mechanical responsibilities will include working on chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, humidification systems, fan wall systems, air-cooled chillers, and central plant operations.
• Electrical responsibilities will include working on electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load, UPS, PDU, and RPP cabinets.
• Fire Life Safety responsibilities will include monitoring wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
• Implement and follow the standardized culture of always working safely across all STACK data centers.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include Electrical, Mechanical, Building Monitoring, and Control.
• Tracking and trending operational characteristics.
• Provide feedback to management on the effectiveness of existing standards and processes.
• Work with the Critical Operations Manager to complete an aggressive preventive and predictive maintenance schedule.
• Assist with the database management of maintenance discrepancies and work with site management to resolve site issues based on agreed-upon priorities.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency.
• Manage systems to avoid unplanned, customer-impacting outages.
• Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Navigate and utilize a CMMS system.
• Use developed procedures to solve problems.
• Aid in asset and consumable inventory management.
• Provide day-to-day exceptional customer service and support.
• Incident escalation, response, and follow-up report writing.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Provide applied mechanical and integrated control expertise for the entire data center.
• Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
• The job may require taking on on-call duties outside of normal working hours.
• Taking on other duties as required by STACK.

Qualifications

• High school diploma or equivalent.
• Minimum of 3-5 years’ experience in a data center or other related mission-critical operations role.
• Experience working with various Microsoft Office applications and other database housing software.
• Ability to handle a multitude of tasks and work well in stressful situations.
• Strong understanding of the electrical and mechanical systems used in a data center environment. This includes, but is not limited to UPS, Transformers, PDU’s, RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems.
• Strong knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes in regard to fire life safety.
• Familiarity and experience in data center trending and analysis, with the ability to rapidly learn and use PC-based site monitoring systems.
• Bachelor’s Degree or equivalent work experience – preferred.
• United States Navy Nuclear Engineering – preferred.

Benefits

• Healthcare
• Dental Care
• Vision Insurance
• Life Insurance
• Paid Time Off
• Paid Leave Programs