Critical Operations Engineer I (SV4)

About the role

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA.

The Critical Operations Engineer I assists in the operational integrity, security, and regulatory compliance of the data center. The technician is expected to have a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures. This role is responsible for day-to-day operations of the data center including facilities and telecommunication infrastructure. Responsibilities are wide-ranging and multi-disciplinary.

Schedule

Monday through Friday, 11:00 PM to 7:30 AM

Responsibilities

• Completion of CoreSite’s Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems, including: Electrical, Mechanical, Communications, Building Monitoring and Control.
• Tracking and trending operational characteristics.
• Provide feedback to management on the effectiveness of existing standards and processes.
• Work with contractors and consultants for all system expansions, corrections, and upgrades.
• Work with senior technicians to track and complete an aggressive preventive and predictive maintenance schedule.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction as per CoreSite guidelines.
• Manage systems to avoid unplanned, customer-impacting outages.
• Navigate and utilize a CMMS system.
• Provide day-to-day exceptional customer service and support.
• Maintain and complete regular facility and security tours, documenting and responding to found issues.
• Assist with the database management of maintenance discrepancies and work with teams to resolve site issues based on agreed-upon priorities.
• Follow direction from data center management regarding the data floor and back-of-house mechanical loading capacity to ensure the cooling system operates at its highest efficiency.
• Trouble Ticket and Remote Hands Management.
• Fiber and Copper cabling terminations.
• Circuit path creation and verification.
• Coordinate and oversee power installations and upgrades.
• Work Order Completion Process.
• Infrastructure projects (Internal/Customer).
• Cage and Cabinet Build-Outs.
• Overhead Installations.
• Rack and Stack.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Incident escalation, response, and follow-up report writing.
• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner.
• Serve in a technical writing capacity regarding the derivation of procedures for preventative or corrective maintenance activities.
• Adhere to and promote CoreSite’s Principles of Operational Excellence.
• Provide applied mechanical and integrated control expertise for the entire data center.

Requirements

• This position requires interaction with CoreSite personnel, vendors, partners, contractors, and clients.
• Firm and proven understanding of the electrical and mechanical systems used in a data center environment.
• Firm and proven understanding of fiber optics/cabling infrastructure and industry best practices.
• Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
• Proficient knowledge in industrial safety best practices (i.e., lockout/tag out, arc flash protection, OSHA, and state regulations).
• Proficient and experienced with data trending/tracking and analysis and ability to rapidly learn and use PC-based, integrated critical monitoring systems.

Skills

• Minimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
  • Chilled Water Systems
  • Large Centrifugal Chillers
  • Cooling Towers
  • Heat Exchangers
  • Water Treatment Systems
  • VFD’s and Pumps
  • HVAC equipment
  • CRAC/CRAH’s
  • Humidification Systems
  • BMS and PLC Controls
  • Emergency Standby Diesel Generator Systems
  • Fuel/Oil systems
  • 480/277 and 208/120 electrical generation and distribution
  • Static UPS Systems
  • Double Interlock Pre-Action Systems
  • Communications cabling
  • Cabling infrastructure
  • Network infrastructure and hardware
• Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling.
• Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.
• Proven leadership skills.
• Excellent communication skills, both written and oral.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Project).

Abilities

• Ability to communicate effectively with customers and internal staff.
• Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
• Ability to learn quickly and address issues as they arise during normal working hours or after hours.
• Ability to operate in and promote a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to effectively multi-task multiple projects.
• Operate Hand and Machine Tools (hammer, drill, saw, etc.).
• Operate electrical tools such as a multi-meter or infrared camera.

Qualifications

• High School Diploma or greater.
• 2-5 years of experience in the data center industry.
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand 1/3 – 2/3 of the time.
• Ability to walk 1/3 – 2/3 of the time.
• Ability to sit 1/3 – 2/3 of the time.
• Ability to climb and balance 1/3 – 2/3 of the time.
• Ability to stoop, kneel, crouch, and crawl 1/3 – 2/3 of the time.
• Ability to reach with hands & arms 1/3 – 2/3 of the time.
• Ability to smell, talk, and hear.
• Ability to use hands to type, handle, and feel.
• Ability to see at close and distance ranges and the ability to see color.
• Must be comfortable working in a high-stress, fast-paced environment with shifting priorities.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Ability to lift up to 50 pounds 1/3 of the time.

Pay

Compensation for this role includes a base salary between $43.00/hr and $46.00/hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans.
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15% discount.
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave.
• Free parking or a company contribution toward a public transit pass.

Additional Perks

• Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family.
• Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives.
• Technology Stipend: $100 monthly stipend.
• Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year.
• Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants.
• Financial Management: Access to financial coaching