Critical Operations Associate

About the role

At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure. We are committed to connecting the globe for good.

Responsibilities

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Assists with preventive and/or corrective maintenance on mechanical and electrical equipment.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Performs routine tours of the facility to ensure all equipment is operation as designed.
• Maintains and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.

Qualifications

• High school diploma, Technical college degree, or equivalent professional experience.
• One or more years of technical training, military training, or equivalent professional work experience.
• Proficiency with MS Office Suite.
• Basic understanding of electrical, mechanical, and/or network infrastructure concepts and theory.
• One or more years of work experience in a mission-critical or similar environment.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.
• Flexible spending and HSA accounts.
• Paid holidays.
• Paid time off.
• Paid volunteer days.
• Employee assistance program.
• Tuition assistance.
• Parental leave.
• Military leave assistance.
• QTS scholarship for dependents.
• Wellness program.
• Other company benefits.

Total Rewards

• Competitive benefits package including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with immediate vesting.
• Roth and Traditional 401(k) matching contributions.
• Generous PTO and Paid Volunteer Days.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Parental Leave for primary and secondary caregivers.
• Military Benefits Package.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Stock Purchase Plan (SPP).
• Annual Holiday Compensation.
• Pet and Legal Insurance.
• Flexible Spending Accounts.