Critical Incident Center, Manager

About the role

The Critical Incident Center, Manager is part of Salesforce's Critical Customer Response (CCR) team. We lead the response when Salesforce's most critical and complex incidents occur. They bring Security, Engineering, Support, Communications, and senior leadership together around a single plan. Customers are at the center of every decision we make, so we keep them informed and protected from the first alert to resolution. We work closely with executives, including C-level leaders