Critical Facility Engineer (Controls Monitoring/Alarms)

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services, and capital planning. Its solutions, supported by efficient systems, processes, and people, create and optimize places that work for clients.

About the role

The Critical Facility Engineer is responsible for maintaining important mechanical, electrical, and control systems in a critical environment facility. Key activities include delivering timely and quality client service while providing a sustainable approach to data center systems maintenance.

Responsibilities

• Maintain a positive and professional working relationship with internal and external clients.
• Complete client service requests in a timely manner and respond to emergency calls.
• Contribute to the completion of other key initiatives as assigned.
• Perform maintenance to ensure the highest level of efficiency without disruption to the business.
• Complete routine maintenance tasks in accordance with BGIS Safety Policy and Procedures.
• Inspect buildings, grounds, and equipment for unsafe or malfunctioning conditions.
• Troubleshoot, evaluate, and recommend system upgrades.
• Order parts and supplies for maintenance and repairs.
• Request proposals for outsourced work and monitor vendors and contractors to ensure their work meets BGIS and client standards.
• Complete work order requests accurately and in a timely manner.
• Escalate issues to Critical Environment Facility Manager as needed.

Requirements

• High School Diploma or equivalent.
• Two years’ experience in a similar working environment with HVAC or Electrical knowledge helpful.
• One-year experience in a specific Critical Environments position.
• Valid driver’s license and reliable transportation for on-site response.
• Ability and willingness to travel regionally and provide personal transportation for meetings and job visits away from the office (reimbursed).

Skills

• Controls, electrical systems, and mechanical troubleshooting.
• Familiarity with PLC controls and industrial automation systems.
• Working knowledge of mechanical, electrical, and life safety systems and equipment typically used in critical environments.
• Ability to work independently and manage time effectively with strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills with a client service focus.
• Ability to work both individually and contribute positively to teamwork.
• Critical facility procedure use and development.
• Time management focus to prioritize and complete work in a timely manner.
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook) preferred; SharePoint and Power BI experience is a plus.
• Navigation, operating experience, and understanding of Computerized Maintenance Management Systems, Building Automation Systems, Emergency Power Monitoring Systems, and Fire Alarm Systems.

Physical Demands & Work Environment

• Ability to perform essential job duties satisfactorily; reasonable accommodations may be made for qualified individuals with disabilities.
• Cognitive skills required include maintaining focus, clear communication, quick response to requests, following established processes, and completing tasks within targeted time frames.
• Physical ability to walk jobsites in uneven terrain and work at heights (training/certification preferred).
• Respond to off-hour emergency calls.

Benefits

• Comprehensive benefits package including medical, dental, vision, and prescription coverage.
• Health savings account and flexible spending account (both healthcare and dependent).
• 401(k) with a Company match.
• Paid Time Off and paid company holidays.
• Short-term and long-term disability, life insurance, and employee assistance program.
• Tuition reimbursement and paid parental leave.
• Gym membership discount and team member referral bonus.