Critical Environments Operator II

About the role

Under the direction of the Sr Facility Manager, this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned.

Responsibilities

• Responsible to the Sr. Facility Manager for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned.
• Knows and understands the Owner’s building operations rules for the building(s) under their care and as provided by the DC Manager.
• Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets.
• Uses SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance.
• Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work, including safe arrival, access, escorting, lockout/Tagout, and debriefing.
• Receives OJT and other specialized training in areas of specialization; provides equipment evaluations or suggestions for scope of work for outside contractors as needed.
• Responds to building system alarms, prioritizing preservation of the critical load, minimizing equipment or system damage, and participating in root cause analysis.
• Provides equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up for specialty subcontractors.
• Performs duties to ensure high standards of workmanship are met.
• Complies with Company, government, and client policies, procedures, and regulations as provided by the Sr. Facility Manager.
• Available for 24/7/365 work and emergency corrective maintenance or action activities.
• Complies with all Corporation and EHS requirements and programs.

Requirements

• 3 to 5 years working in Tier 2, Tier 3, or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles.
• Demonstrated desire to provide the highest levels of customer service.
• Entry-level skills in electrical, mechanical, HVAC/R disciplines (acquired through an associate’s degree, training program, or technical facility maintenance experience).
• Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.
• Experience with subcontractor and vendor contract management.
• Experience with managing key performance indicators as provided by Assistant or Chief Engineer.
• Experience with capacity planning and reporting.
• Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the apprentice level for Electrical and Mechanical Equipment and systems.
• Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces, and stabilize system operations while awaiting specialized OEM technicians.
• Strong verbal and written communication skills.
• Good problem-solving and decision-making skills.
• Strong PC skills including word processing and spreadsheets (Microsoft Word®, Excel®).
• Knowledge of Visio and AutoCad is a plus.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast-paced environment.
• Willingness to adjust hours as required by the business, including extended hours during emergencies (e.g., hurricanes).

Schedule

Day Shift with some weekend coverage. Shifts vary and include nights, weekends, and holidays to ensure 24/7 coverage.

Physical Demands

The position involves significant physical activity, including standing for extended periods, lifting up to 50 pounds, and frequent bending and climbing ladders.

Benefits

• Comprehensive health, dental, and vision insurance plans.
• Life and disability insurance.
• Access to mental health resources and employee assistance program.
• Competitive pay and performance bonus.
• 401(k) retirement plan with company match.
• Generous paid time off and holidays.