Critical Environment Operator

Technical Expectations and Essential Duties and Responsibilities

• Knows and understands the Owner’s building operations rules for the building(s) under his care and as provided by the DC Manager.
• Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets.
• Uses SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance.
• Acts as “Smart Hands and Feet” for client requests.
• Performs Level 1 response on Windows servers for both non-managed and managed clients, including initial troubleshooting, reboot, hardware swap, and setting up new customers.
• Installs customer orders, including cabinet or cage setup, office setup, cross-connects, and cable tests.
• Affords assistance in supply management of enclosures, cage materials, tools, fasteners, and fiber/copper cabling.
• Troubleshoots issues related to critical cabling infrastructure using test equipment and certifies circuits end to end.
• Builds circuits in online database network management tool, performs circuit audits, and assists in special projects as required.
• Performs duties to ensure that high standards of workmanship are being met.
• Ensures compliance with Company, government, and client policies, procedures, and regulations as provided by the Sr. Facility Manager.
• Available for 24/7/365 work and emergency corrective maintenance or action activities.
• Complies with all Corporation, and EHS requirements and programs, as provided.

Minimum Requirements

• Demonstrated desire to provide the highest levels of customer service.
• Cheerful and enthusiastic attitude.
• Strong verbal and written communication skills.
• Strong problem solving, decision-making skills.
• Strong PC skills including word processing and spreadsheets.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast-paced environment.
• Knowledge of reflectance, length and decibel loss within test equipment.
• Knowledge of ITIL framework and service level standards a plus.
• Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.
• Experience with subcontractor and vendor contract management.
• Experience with managing key performance indicators as provided by Assistant or Chief Engineer.
• Experience with capacity planning and reporting.
• Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems.
• Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site.
• Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs.
• Knowledge of Visio, AutoCad a plus.

Education & Experience

• Journeyman level skills in electrical, mechanical, HVAC/R disciplines.
• Knowledge of network copper and fiber termination methods.
• Knowledge of ITIL framework and service level standards a plus.
• Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.
• Experienced with subcontractor and vendor contract management.
• Experienced with managing key performance indicators as provided by Assistant or Chief Engineer.
• Experienced with capacity planning and reporting.
• Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems.
• Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site.
• Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs.
• Knowledge of Visio, AutoCad a plus.