Crisis Worker, Part Time

About the role

Thresholds' Mobile Crisis Response Team (MCRT) is committed to providing services and supports to best meet the needs of individuals experiencing a mental health crisis on the South Side of Chicago, acting as an alternative to or in conjunction with hospitalization or police response. Each shift, you will answer calls to our crisis hotline and conduct a quick yet robust safety assessment to determine what response is needed. You may connect the caller to an appropriate service or provider, or if a face-to-face intervention is necessary, you and a Peer Engagement Specialist will meet the caller at home, their workplace, or another location in the community. As a pair, you will assist the person in crisis with the least restrictive intervention possible—from walking someone through a panic attack to assisting with hospitalization. Community interventions occur year-round, in all weather conditions. After responding to the crisis, you will offer a follow-up to the client based on their needs as well as document the services provided. During downtime between calls, you will have the opportunity to focus on professional development through self-directed projects and community outreach efforts.

Responsibilities

• Answer calls to the crisis hotline and conduct robust safety assessments to determine needed response
• Connect callers to appropriate services or providers
• Conduct face-to-face community interventions with a Peer Engagement Specialist at homes, workplaces, or other community locations
• Assist individuals in crisis with the least restrictive intervention possible
• Distribute basic necessities such as first aid items, water, or warm clothes
• Offer follow-up to clients based on their needs
• Document services provided
• Participate in self-directed projects and community outreach efforts during downtime

Requirements

• At least 23 years old
• Valid driver's license (daily access to a vehicle preferred)
• Ability to work assigned schedule: Friday 3pm - 11:30pm OR Friday 11:00pm - 7:30am
• Passion for mental health advocacy
• Effective communication and relationship-building skills
• Ability to problem-solve
• Good writing skills
• Strong time management and organization

Qualifications

• High school diploma or GED certificate and 5 years of supervised clinical experience
• Bachelor's degree in Psychology, Social Work, or related field
• Bachelor's degree in an unrelated field and 2 years of supervised clinical experience
• Master's degree in Psychology, Social Work, or related field

Skills

• Harm reduction
• Trauma-informed care
• Evidence-based practices

Benefits

• Competitive pay: $27.00 - $30.58 per hour based on education, experience, and licensure
• Generous PTO
• Dental insurance, vision insurance, 3 medical insurance plans
• 403(b) retirement plan with 3% employer match
• Robust employee assistance program (EAP)
• Mileage reimbursement
• Public service loan forgiveness
• Training and professional development opportunities, including clinical supervision

Pay

• $27.00 - $30.58 per hour based on education, experience, and licensure

Schedule

• Friday 3pm - 11:30pm
• Friday 11:00pm - 7:30am