Crisis Shift Lead

About the role

Assists the Director of Crisis Services with clinical and administrative oversight of programs and services, including staffing shifts, filling job vacancies, and supervising shift leads. Monitors quality, completion, and timely submission of clinical assessments, treatment plans, outcome measurements, discharge summaries, and other required documentation and reports.

Responsibilities

• Assists the Director of Crisis Services in providing ongoing support, instruction, and supervision to Shift Leaders on all shifts.
• Supports shift leads in completing and documenting the treatment/service plan when a client enters the service.
• Collaborates with team members for treatment planning, including describing strengths, preferences, and needs, and identifying treatment goals and strategies for each assigned client.
• Ensures all new staff are properly oriented upon hire and participate in required agency training; re-orients existing staff on paperwork and unit requirements as needed.
• Provides training for staff on documentation requirements and ensures all staff meet minimum documentation standards.
• Assists the Director of Crisis Services with ensuring Supervision Plans and Logs are completed per requirements.
• Disseminates pertinent information to all staff and provides training to ensure consistency across shifts.
• Assists shift leads with case support by identifying additional services needed for client care, coordinating with relevant services, and preparing and discussing discharge plans.
• Works with the team to ensure shift notes, 15-minute bed checks, and all other required shift duties are completed and documented before the end of the shift.
• Ensures necessary documentation in Credible is completed so UM staff can fulfill requirements for MCOs.
• Communicates with UM Staff regarding all new admits and discharges and ensures discharge summaries are completed in Credible.
• Conducts monthly chart reviews and provides feedback to shift leads as needed.

Pay

Up to $24 per hour.