Crisis Services Supporting Clinician

About the role

The CrisisLink Supporting Clinician operates under the direction of the CrisisLink Lead Clinician. The Supporting Clinician provides service level determination as part of the Crisis System Air Traffic Control model within the Regional Crisis Call Center operation and serves as a support to Crisis Workers and Supervisors through process groups and clinical skill development.

Schedule & Location

Shifts available: Friday – Tuesday 8a-4p EST
Remote

NOTE: Crisis Services operates 24 hours a day, seven days a week, and 365 days a year. HopeLink Behavioral Health will make reasonable efforts to provide staff members with a stable, predictable individual work schedule; however, due to the nature of this work, not all schedule accommodations can be made or maintained within the above-stated shifts.

Responsibilities

• Provide oversight to mobile response determination for Marcus Alert Level 2 and 3; coordinating with dispatch either regionally or internally; ensuring collaboration with CSB's and PSAPs when appropriate.
• Use clinical decision making for level determination within the Marcus Alert Triage framework provided by regional partners and ensure appropriate response and documentation in the Crisis Data Platform.
• Provide in-the-moment debriefing and consultation to regional Crisis Workers.
• Provide weekly crisis worker support groups with the purpose of processing challenging crisis contacts and emotional/compassion fatigue.
• Use clinical decision making for REACH transfers and service requirements within the state and regional guidance for REACH programs.
• Coordinate and ensure completion of Care Navigation Requests.
• Provide quarterly training to improve the clinical skills of crisis workers in areas such as motivational interviewing, special population needs, assessment skills, accessing behavioral health care, trauma, emotion regulation, coping skills and vicarious trauma.
• Provide ongoing consultation and facilitation of skill building related to regional behavioral health referrals, mobile crisis dispatch, and REACH services within the call center.

Essential Competencies

• Adaptability to changes in environment and situations
• Strong and effective communication skills and accepts criticism and feedback
• Dependability by following instructions, responds to management direction and keeps commitments
• Meets attendance punctuality guidelines
• Maintains emotional self-awareness and manages relationships positively
• Focuses on solving conflict, not blaming and building interpersonal relationships
• Contributes to building a positive team spirit and exhibits objectivity and openness to others view

Qualifications

• Master's degree in psychology, social work, rehabilitation counseling, or related field.
• License in Virginia required.
• Crisis mental health experience preferred.
• Excellent written, oral, interpersonal, and presentation communication skills.
• Self-starter: Ability to work independently as well as part of a team, and well organized.
• Possess knowledge and skill in computer procedures relevant to this position.
• High degree of empathy toward individuals with intellectual disabilities, mental illness, emotional, and/or behavioral disorders.