Crisis Services Clinician, Dispatch (CSC)

About the role

At Crisis Connections, crisis clinicians don’t read scripts or carry caseloads. They provide real-time clinical decision-making, guide life-saving interventions, and serve as trusted clinical leaders supporting the front-line staff who answer the call. As a Crisis Services Clinician, you’ll combine direct crisis assessment with clinical leadership—supporting callers in their most critical moments while mentoring and consulting with crisis phone staff and volunteers. This is high-acuity work done collaboratively, with structure, backup, and mission-driven purpose. If you thrive in fast-paced environments and want crisis work that is clinically meaningful and sustainable, this role offers impact, stability, and strong team support.

Responsibilities

• Provide clinical assessment, suicide risk evaluation, and crisis intervention via telephone
• Serve as the clinical lead on shift, offering real-time consultation, coaching, and support to crisis phone staff and volunteers
• Coordinate crisis response, including hospital diversion, triage, and one-call coordination with first responders
• Authorize inpatient services using clinical judgment and least-restrictive care principles
• Ensure accurate documentation and adherence to high clinical and ethical standards
• Collaborate with community partners, hospitals, mobile crisis teams, and public mental health agencies

Requirements

• Master’s degree in a social science or related field
• Eligible for, pursuing, or have an Agency Affiliated Counselor (AAC) licensure or higher (licensure costs reimbursed; support provided)
• At least 2 years of supervised clinical experience working with individuals experiencing serious mental illness
• Strong clinical judgment, calm decision-making, and comfort in high-pressure situations
• Prior leadership, supervision, or consultation experience strongly preferred

Qualifications

• Enjoy rapid assessment, clinical consultation, and decision-making in high-acuity situations
• Prefer shift-based work without an ongoing caseload
• Value collaborative practice and structured clinical leadership
• Want meaningful crisis work without field response or productivity quotas

Benefits

• Mission-driven work with immediate, life-changing impact
• Supportive, collaborative clinical team with ongoing training and consultation
• Union-represented role with predictable wage progression and job protections
• Excellent benefits, including medical, dental, vision, PTO, paid holidays, and retirement options
• Annual wage increases and opportunities for growth
• Flexible scheduling, free parking, and transit benefits
• A workplace that actively values diversity, equity, inclusion, and lived experience

Pay

$37.24/hour, union-represented (OPEIU) with predictable wage progression and annual increases.

Schedule

Full-time swing shift, 4 PM to 12 AM Pacific Time, in-person in Seattle, WA.