Crisis Response Tech - Crisis Response Center (PRN - Day) - Jefferson Einstein Philadelphia

About the role

The Crisis Response Technician plays a crucial role in delivering patient care, observing behaviors, and collaborating with interdisciplinary teams to ensure the best outcomes for patients.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistently with Jefferson's values.
• Recognizes patients, their family/designated care partners, and provides safe, compassionate, and coordinated care.
• Communicates with and supports the interdisciplinary team, patients, families, and designated care partners.
• Communicates effectively with patients, families, staff, and other customers in written form, telephone conversations, and other verbal interactions.
• Leverages therapeutic communication skills and offers emotional support to patients.
• Utilizes verbal de-escalation skills in response to observed patient behaviors, and follows established protocols for safe and effective management of the patient.
• Ensures patient safety by observing patient behaviors and completing scheduled rounding.
• Aids the RN with patient care activities following established unit protocols and competencies.
• Maintains a safe, neat, and clean patient care environment to facilitate safe and effective patient care.
• Assists patients with activities such as personal care, ambulation, feeding, and encourages independent completion of these activities when possible.
• May provide direct observation for safety of assigned patient.
• Completes required documentation accurately and efficiently, in accordance with hospital policy and department guidelines.
• Provides case management and discharge planning to include:
• Accurately records patient’s crisis presentation, including mental health status, safety risks, and immediate needs.
• Assists with the development and implementation of a crisis disposition plan, providing appropriate resources and referrals to support clients in crisis.
• Registers patients and updates patient demographic information as necessary.
• May assist with the involuntary commitment process for patients.
• Affords assistance with payer to obtain authorization for appropriate level of care, completing insurance precertification and prior authorization to assist with patient placement.
• Coordinates transfer of patient clinical information to various facilities for review for possible bed placement (i.e. calls, faxes).
• Arranges patient transportation for transfer to another facility or discharge.
• Contacting patient’s community treatment team for coordination of care when applicable.
• Actively participates in unit, hospital, and division meetings and work groups as assigned.
• May participate in the orientation of new staff.

Qualifications

• High School Diploma/GED
• Completion of a supervised mental health or addiction practicum
• Completion of 12 college credits in the social sciences or Bachelor’s Degree in humanities or social services
• 2 years in mental health or addictions care
• 1 year in mental health or addictions care
• Behavioral management knowledge of behavioral treatment techniques and procedures
• Healthcare knowledge of the operating principles and code of ethics for the Jefferson Health
• Health Information Documentation knowledge of the relevance of health information and appropriate documentation requirements
• Patient Safety knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks
• BLS - Basic Life Support
• AHA - American Heart Association

Physical Demands

• Lift and carry 40-50 lbs.
• Frequent to continuous standing/walking.
• Patient transporters can walk 8-10 miles per shift.
• Activities such as kneeling, bending, squatting, and performing CPR.