Crisis Intervention Specialist I

About the role

The initial compensation for this position ranges from $31.40 - $38.61 per hour, depending on experience, location, and internal equity considerations. There is an 8% license differential for LMFT, LCSW, LPCC, PsyD., and select peer certifications. Additionally, there is a 7.5% bilingual differential for qualified positions.

Compensation

We offer a competitive pay range of $31.40 - $38.61 per hour.

Benefits

Benefits eligibility starts on day one! We provide a robust benefits package which includes medical, dental, and vision insurance. We also offer a 401(k) employer match up to 4%. Competitive time off plans are provided based on eligibility requirements based on employment status.

About our Program

TRUST is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults with psychiatric or behavioral distress. The program includes a crisis hotline, mobile mental health response, and follow-up services. The position operates on a Thursday through Saturday schedule from 7 PM to 8 AM.

Schedule

This position is part of a program that has adopted an Alternative Work Schedule (AWS). An AWS is a variation of the standard 5-day/8-hours per day schedule and allows for shifts of no longer than 12 hours per day within a 40-hour workweek without payment of an overtime premium until after the 12th hour in a day or 40 hours worked in a week.

Responsibilities

• Develops a strength-based relationship with clients in the context of a mental health or behavioral crisis.
• Intervenes with individuals presenting with crisis behaviors including agitation, aggression, active psychosis, suicidal ideation, and self-injury.
• Responds to immediate emergency requests from individuals, community partners, law enforcement, or family members/natural supports.
• Participates in information gathering and decision making related to involuntary psychiatric holds as Lanterman Petris Short laws and regulations.
• Provides direct billable mental health services, documents in alignment with MediCal regulations, and achieves set productivity expectations.
• Engages and supports family members and other natural supports in the midst of an acute psychiatric crisis which includes psychoeducation related to de-escalation strategies, steps to secure home environments specifically related to weapons, dangerous items, substances that could put the client at risk of harm to self or others.
• Facilitates transport of individuals on 5150 holds including providing clinical information to accepting hospitals or CSU/other psychiatric facilities.
• Remains with client until transport has arrived and client safety enroute to accepting facility.
• Aids individuals with identifying triggers, unmet needs, psychosocial factors that are contributing to ongoing acute mental health crisis.
• Utilizes strengths-based approach to develop a comprehensive risk management and safety plan to support the client in stabilizing the behaviors that may present as danger to themselves or others after the conclusion of service.
• Provides linkage, referrals, and resources in the community based on identified needs which may include but not limited to mental health services, substance use services, housing supports, and additional identified social services.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All employees are responsible for keeping job requirements up to date. This can include but is not limited to certifications, licensure, and maintaining a clear criminal record. High School Diploma or GED and one (1) year of relevant experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education) are required. Speak, read, and/or write another language may be required by some programs/areas. If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

Job Competencies

Conflict Resolution
Demonstrates clear and accurate documentation
Encourages customer focus
Learns on the fly
Manages time effectively

Physical Requirements

Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to: Move quickly/run Drive a car

Driving

May have unsupervised contact with children. Requires full background check and TB Exam.

Equal Opportunity Employer

We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.