Crisis Intervention Counselor-Walk-In Center - Gettysburg - Nights

About the role

Provides immediate, in-person assessment, stabilization, and short-term intervention for individuals presenting in crisis at the Walk-In Center. Responsible for evaluating risk, implementing de-escalation strategies, and coordinating appropriate referrals and follow-up services in accordance with policies and procedures.

Responsibilities

• Responds promptly and appropriately to all calls.
• Affirms patient’s immediate needs.
• Stabilizes patient using established crisis intervention techniques.
• Utilizes suicide precaution check list as appropriate.
• Refers to appropriate agency or service.
• Follows up on patient condition as outlined in policy.
• Responds to emergency mental health problems in the community.
• Applies established guidelines of the Mental Health Act.
• Discharges responsibilities of a Mental Health Delegate (including attending hearings as necessary).
• Facilitates admission to a psychiatric facility.
• Maintains PCPC certification and other BDAP required annual training.
• Remains knowledgeable of all licensed county D&A services.
• Arranges detox services as needed.
• Provides intake for county D&A funded services.
• Utilizes knowledge of community services.
• Provides information to inquiries.
• Remains updated to available community resources.
• Affirms the emergency of the need.
• Arranges provision of need following policies and procedures.
• Notifies CAP or LCCM of authorized provisions following policies and procedures.
• Follows policies and procedures regarding Intensive Case Management patients.
• Follows policies and procedures regarding Family Focus patients.
• Fosters cooperation between crisis counselors and MH/MR case managers (this would include follow-up calls to case managers regarding contact with their patients).
• Remains aware of mandated reporter status regarding child abuse.
• Utilizes Childline as appropriate.
• Fosters cooperation between crisis counselors and C&Y case managers.
• Reports suspected Elder Abuse situations to AAA.
• Fosters cooperation between crisis counselors and AAA case managers.
• Documents according to department policy.

Qualifications

• Minimum Education: Bachelors Degree Required
• Work Experience: 2 years Mental health or crisis intervention experience with unrelated bachelor’s degree Required and Psychology, Counseling, Social Work or related field of study Required
• Driver's License: Statement Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Common Expectations

• Completes assignments promptly.
• Secures records to protect confidentiality.
• Stays current on all safety requirements (including required training).
• Participates in the Performance Improvement Plan (including assigned duties).

Content includes:

• Pychosocial assessment
• Additional patient information as required
• Referral or resolution
• Follow-up telephone contact
• Completes and submits required forms within established time-frame.
• Enters patient information (in computer system) promptly.
• Replenishes office supplies as needed.