Crisis Hotline Counselor (Afternoon/Evening)

Job Summary

EveryMind is hiring 3 Crisis Hotline Counselors to join our dedicated team, providing vital support to individuals facing mental health challenges in Montgomery County, across Maryland, and nationwide. We offer competitive compensation, comprehensive benefits, and opportunities for growth.

Why Join EveryMind?

At EveryMind, we're not just a workplace, we're a mission-driven community committed to mental wellness for all. We're recognized as a Top Workplace in Montgomery County and have been serving the community for over 65 years. Our team members enjoy a culture of trust, integrity, and innovation, along with a range of benefits and perks.

Essential Duties and Responsibilities

• Provide hotline coverage for designated periods by phone, text and chat.
• Support visitors on phone, chat, and text, handling crises situations, including suicidal contacts and confidential information.
• Navigate multiple digital platforms simultaneously in a fast-paced environment.
• Complete all required documentation before logging off at the end of the shift.
• Report any service delivery, service quality and visitor-related issues to Shift/On-call Supervisor.
• Be present and responsive in the virtual workspace during scheduled work time.
• Maintain remote worksite to meet confidentiality, privacy and technological requirements.
• Work onsite as required, at the minimum of twice a month.
• Attend mandatory Hotline meetings, one on one supervision, supervision group and other meetings as scheduled.
• Complete required training and continuing education units.
• Attend community meetings and partnerships as needed.
• Absorb and assist Hotline with administrative tasks and projects as assigned.
• Perform other duties as assigned.

Qualifications

• Strong personal resilience and mental health.
• High school diploma or GED and two years of post-high school education. Some college coursework in Psychology, Social Work, or related field preferred.
• One to three years’ work experience. Prior call-center experience, especially with a focus on providing emotional support, preferred.

Skills

• Strong interpersonal, written and verbal skills.
• Coordination and organizational skills.
• Ability to work independently and multitask in a fast-paced environment and handle crises situations, including suicidal contacts and confidential information.
• Ability to identify appropriate resources and make referrals essential.
• Strong computer skills with proficiency in Microsoft Office Suite, Zoom, Teams, and other technology platforms.

Supervision

• Occasional supervision of interns and volunteers.

Benefits

• Medical, Dental, and Vision Insurance Options.
• Employer-Paid Life & Long-Term Disability Insurance.
• 401(k) Matching Program.
• 47+ Days of Leave (Vacation, Sick, Wellness, Holidays, Birthday & More!)
• Flexible Schedules & Remote Work Options.
• Employee Assistance Program.
• Referral Bonus Program.
• Employee Discount Program.
• Professional Development & Growth Opportunities.