Criminal Field Researcher

Duties And Responsibilities

• Build and maintain positive working relationships with court personnel and members of the public.
• Perform research using public records indexes to retrieve relevant information.
• Accurately enter results into proprietary systems, marking them as “clear” (no information found) or recording information found in the court's primary index according to client instructions.
• Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData.
• Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments.
• Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments.
• Serve as a back-up for other Field Researchers within the designated area as needed.
• Adhere to InformData’s Quality and Turnaround Time (TAT) standards.
• Report any quality concerns or trending issues to the Supervisor promptly.
• Conduct searches in surrounding areas or through online research when assigned.

Qualifications

• Possess a High School diploma or equivalent.
• Proficient in computer software, including MS Word, Excel, Outlook, and PowerPoint.
• Type at a minimum speed of 35 words per minute.
• Thrive in a collaborative team environment.
• Demonstrate excellent written, verbal, and presentation communication skills.
• Exhibit strong attention to detail and accuracy.
• Have daily access to reliable transportation, a computer, and high-speed internet.
• Successfully complete all required introductory training.
• Be available to work during normal courthouse hours and willing to work overtime with prior notice.
• Excel at multi-tasking, time management, and maintaining detail-oriented processes.
• Must pass a comprehensive background check.

Working Conditions

• This position requires the incumbent to work indoors at a desk for extended periods of time and use of workstation.
• Some courthouse locations may require field researchers to stand for long periods of time.
• The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
• This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
• This position may be required to work overtime on occasion to meet company objectives.

Physical Requirements

• Must be able to remain in a stationary position for extended periods of time.
• Must be able to occasionally move about the office to access office equipment, etc.
• Must be able to constantly operate office equipment such as a keyboard, phone, computer, copier, fax machine and printer, etc.
• Must be able to frequently communicate with and listen to other InformData employees and vendors.
• Must be able to occasionally move, bend, lift, push, and carry no more than 20 pounds.
• Must be able to view multiple monitors for extended periods of time and visually determine accuracy, details and transcribe date in close proximity of computer software.