Crime Scene Investigator

About the role

A referral list will be established based on the examination as outlined below. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

Responsibilities

• Documentation of existing systems and changes
• Providing support and problem resolution for an enterprise network with over 1000 devices and more than 200 remote sites
• Working with network engineers on projects
• Sharing rotating on-call duties throughout the year
• Maintaining network and server connectivity in a 24 x 7 environment
• Assisting in the installation of new systems
• Performing preventive maintenance as necessary
• Interacting with various vendors on problem issues and RMA requests
• Assisting other network engineers with infrastructure support as needed
• Attending status and project meetings
• Responding promptly to service requests
• Maintaining logs and status reports as required
• Aid in equipment installation, testing, and system administration
• Prepare and maintain documentation
• Plan for and submit change controls
• Troubleshoot basic and advanced problems, make effective diagnoses, and come up with resolutions
• Respond to service desk calls/tickets
• Interface with application development and database administration groups
• Ensure that systems are being backed up on a regular schedule
• Assist on network related projects, either alone or working with other network engineers
• Configure servers, firewalls, and other devices as necessary
• Develop and maintain effective working relationships
• Perform other duties as required

Qualifications

• Associate's Degree in information technology, computer science, computer engineering, or a related field from an accredited college or university
• At least three (3) years' hands-on experience in a multi-platform/vendor networking environment, including extensive hands-on experience with RedHat/SuSe Linux or Windows platforms
• Thorough knowledge of TCP/IP; Redhat or SuSe Linux; Microsoft Server 2000/2003; Firewalls; LAN, WAN, and MAN technology; Packet analysis – Sniffer or Ethereal; Network Security

Conditions of Employment

• Work an average scheduled workweek of 34 hours, Monday through Friday
• Perform on-call rotation when they must be available on-call for production problems 24 hours per day, 7 days a week
• Perform off-hours system changes and updates
• Carry a pager and/or cell phone
• Travel within Baltimore County, and outside of the County for work and training
• May be required to use their own vehicle to travel to remote sites for troubleshooting and repair work

Employment Benefits

• Physical and Environmental Conditions: Sedentary work with periods of heavy lifting
• Medical Examination and Employment Background Investigation: Required
• Benefits: Health Insurance, Flexible Spending Accounts, Life Insurance, Paid Leave, Retirement