Crew Member/Bartender

Overview

Milwaukee-based Bars & Recreation owns and operates a diverse portfolio of entertainment brands including Amped, AXE MKE, Game Show MKE, Nine Below, NorthSouth Club, Splash Studio, and The New Fashioned. Each brand maintains its own distinct voice, target audience, and atmosphere, while all operations are centrally managed under the Bars & Rec umbrella.

About the role

Crew Members serve as the primary hospitality ambassadors for each Bars & Recreation brand’s activity-based experiences. They are responsible for ensuring that every guest enjoys a fun, safe, and memorable visit. Crew Members are assigned to different locations and must be flexible in adapting their hosting style and skill sets to meet the unique needs of each venue.

Responsibilities

• Greet guests, take orders, bartend, and prepare basic snack foods
• Deliver food and beverages to guests and assist with custom events
• Provide attentive and detailed activity training
• Maintain cleanliness and organization of the establishment
• Run food/drink orders using customized TOAST handhelds
• Learn facility-related technologies (power tools, pour wall, POS system, check-in programs, hyperbowling system, Singa karaoke tablets, etc.)
• Collect payment and create credit card authorized tabs on the POS system
• Deliver activity-specific equipment in a timely manner
• Train guests in their specific activities, which may include axe throwing, deck shuffleboard, mini golf, karaoke, hyperbowling, dartball, deck curling, game shows, and painting
• Teach guests how to safely use their specific activity equipment
• Participate in continual training programs and training of new BAR activations/experiences
• Participate in offsite events
• Monitor safety and provide guidance for children during specific business hours or locations
• Market and promote special offerings, add-ons, and upsell opportunities
• Set up and deliver special orders, upgrades, and add-on orders
• Perform regular table touches and section host duties
• Take guest photos at the end of their experience (where/when applicable)
• Explain and enforce house and safety rules to guests
• Report guest issues up the chain of command immediately
• Keep track of time for each reservation
• Clear and reset lanes, courts, courses, tables, and suites as needed
• Change axe targets, which requires carrying wood and using power tools
• Paint boards and maintain equipment
• Clean and maintain the facility on a regular basis including sweeping, mopping, dusting, sanitizing, and bathroom cleanliness
• Demonstrate exemplary, positive employee behavior

Additional Tasks When Bartending

• Greet guests and welcome them to the bar
• Maintain a fully stocked, clean, and safe bar environment
• Demonstrate knowledge of all cocktail recipes and beer, wine, and spirit offerings
• Mix traditional and creative cocktails while positively engaging with guests
• Pour accurately and serve drinks quickly while maintaining standards and quality
• Verify identification and age requirements of guests
• Build rapport with guests to create a positive atmosphere
• Make suggestions based on guest tastes and preferences
• Follow all recommendations and requirements of the Responsible Beverage Server Course
• Perform regular bussing tasks such as stocking, trash, recycling, and dishes
• Clean and maintain behind the bar area on a regular basis including sweeping, mopping, dusting, and sanitizing
• Accurately test and label all sanitation products

Requirements

• Must be at least 21 years old (additional restrictions apply for employees under age 21)
• Must have a high school diploma or GED
• Must have some hospitality, food/beverage service, or retail experience
• Must be able to carry up to 50 lbs., climb stairs, and work in a fast-paced environment
• Must be able to work at least two shifts per week, one being a Saturday shift (daytime or evening)
• Open and full availability on Saturdays is required for scheduling purposes
• Must be willing to complete an online Responsible Beverage Server Course and submit proof of completion
• Must be able to hold and speak clearly into a microphone in front of small and large groups
• Must be able to facilitate activities for children at allowed establishments during specific hours
• Must be able to operate a point-of-sale system and accurately conduct credit card transactions
• Must be able to handle fast-paced shifts and be standing for 4–10 hours
• Must be able to hold an axe with one or both hands overhead
• Must be comfortable using power tools including drills
• Must be comfortable carrying, using, and standing on a 6-foot ladder
• Must be able to read, understand, and follow the Bars & Recreation Employee Handbook

Preferred Qualifications

• Experience in activity host roles (emcee, hotel/resort/cruise/banquet host, camp counselor, trivia master, concierge, etc.)
• Experience bartending in a fast-paced environment

Compensation and Benefits

• Starting base rate plus share of the bi-weekly tip pool
• Company-sponsored 401k plan
• Paid time off
• Company-sponsored employee rewards program
• Company-sponsored complimentary social events
• Annual charitable donation of employee’s choice
• Flexible scheduling
• Great variety of work with cross-training at all facilities
• Company-wide communication platform
• Free/discounted play, drinks, snacks, and merchandise

Schedule

• Available on Fridays and Saturdays
• Full and open availability on Saturdays is required for scheduling purposes