CREW LEADER - WASTEWATER

General Statement of Job

Receives incoming emergency and non-emergency calls to the communications center; obtains essential info.; determines proper method of handling calls; prepares records of calls and dispatch info.; receives complaints and requests for info. and assists/refers callers to appropriate agency or staff. This position is essential. Personnel occupying this position may be scheduled to work irrespective of weather conditions and/or when general offices are closed.

Special Duties & Responsibilities

• ESSENTIAL JOB FUNCTIONS
  • Receives incoming calls to the communications center including emergency, non-emergency and Telecommunications Devises for the Deaf (TDD) calls. Obtains information pertaining to nature of the call (criminal offenses, accidents, fires, medical emergencies, hazardous materials incidents, etc.); prioritizes call according to the nature and severity; and determines proper method of handling call.
  • For emergency situations, elicits pertinent information regarding the nature and severity of the situation, its location and other essential information. Provides assistance to the caller by working to keep caller calm, providing CPR and other medical instructions as appropriate, and providing other information regarding the arrival of assistance, safety issues, etc.
  • For non-emergency situations, provides information, answers questions and/or refers caller to appropriate staff or to appropriate department or agency, such as court offices, etc.
  • Operates enhanced 911 and associated automated equipment; logs incoming calls and dispatch related info4rmation into an automated system; and maintains records of calls and dispatching activities.
  • Answers administrative phone lines for Crime Solvers, Criminal Investigation Division, Civil Process and Sheriff’s Office after hours.
  • Notifies other agencies and personnel during emergencies or disaster situations as directed; and makes additional notification as required.
  • Maintains alarms; ensures equipment’s readiness and functionality. Documents errors and performance problems with 911 system and other equipment; informs supervisor of problems with equipment and need for repair.
• ADDITIONAL JOB FUNCTIONS
  • Contact wrecker services as appropriate.
  • Monitors and conducts tests of the County’s natural warning and alarm system.
  • Performs other work as assigned.

Minimum Training & Experience

• HS/GED, 1 – 2 yrs. exp. as a receptionist and performed duties requiring typing; data entry or any equivalent combination of training/experience.

Special Requirements

• Approx. 84-hours bi-weekly, 7:00 a.m. to 7:00 p.m. or 7:00 p.m. to 7:00 a.m., rotating shifts, nights and weekends.
• Successfully complete a preliminary background check, work performance test (including typing), oral interview, polygraph examination, background investigation and drug screen.

Benefits

The following programs offered by Spotsylvania County provide our employees with benefits that promote employee health, well-being and financial stability, now and in the future. The County's variety of comprehensive and competitive benefit programs* include:

• Health Insurance with Dental & Vision
• Flexible Spending Accounts (FSA)
• Health Insurance Plans
• Life Insurance
• Opt-Out Program
• Paid Holidays
• Paid Leave
• Sick Leave Bank
• Supplemental Insurance Plans
• Tuition Assistance Program
• Retailer Plan
• Deferred Compensation
• 457 Plans

*Some benefits are exclusive to full-time employees. To learn more, please contact the Department of Human Resources.

Required Notices

• Full Name (Last, First and Middle):
• Permanent Address (Street, City, State and Zip Code):
• Home Telephone Number (Include Area Code):
• Business Telephone Number (Include Area Code):
• Date and Place of Birth:
• Social Security Number:
• Are you a U.S. Citizen?
• Are you, or have you ever formerly been associated with any subversive organization? If yes, please explain:
• Operator's License Number and State:
• Has your operator's license ever been suspended or revoked? If yes, please provide data and jurisdiction:
• Have you ever been charged or convicted of any type of alcohol or drug related driving offense? If yes, please provide date and jurisdiction:
• Have you ever held an operator's license in another state? If yes, please list all locations:
• Have you ever been convicted of driving while your license was suspended or revoked? If yes, please provide date and jurisdiction:
• Furnish information on any summons or arrests, including any traffic violations, as a juvenile or adult. Please provide the date, charge/violation, location and court findings or disposition:
• Have you ever, as a juvenile or adult, experimented, processed or used any type of illegal substances or drugs including marijuana, cocaine, hallugiogens, etc.? If yes, list type of drug(s), when, what age and what level of use? Explain in detail:
• Have you ever been arrested or convicted of a felony? If yes, explain in detail:
• Have you ever been arrested or convicted of domestic assault? If yes, explain in detail:
• Have you ever claimed bankruptcy, had your wages garnished, or had a civil judgment against you? If yes, please note the time period and explain the circumstances: