Crew Leader (Gatlinburg, TN)

Job Summary

The Crew Leader is responsible for overseeing landscape operations at client sites, managing a crew of 2–5 team members to ensure tasks are completed safely, efficiently, and to BrightView’s quality standards. This role involves supervising a variety of service lines, including basic landscape maintenance, installation, and supportive services such as irrigation, seasonal color management, and chemical applications. The Crew Leader plays a key role in maintaining client satisfaction through effective team leadership and high‑quality service delivery.

Responsibilities

• Maintain a schedule and ensure service expectations are met
• Surface customer problems or concerns and report back to the Operations Manager
• Assist in resolving issues with customer service when needed
• Ensure work is performed safely and in accordance with company policies
• Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded
• Deliver services as specified on client sites
• Work to identify more efficient ways to perform work
• Coordinate service execution with the Operations Manager
• Oversee day‑to‑day site operations and delegate work to crew team members
• Provide Operations Manager feedback on crew member(s)
• Help develop and train crew members in partnership with the Operations Manager
• Ensure equipment preventative maintenance is performed as needed and that equipment is in good working order
• Participate in branch meetings as directed
• Accurately capture and turn in crew time logs through electronic time capture (ETC)
• Log equipment usage and maintenance cycles

Requirements

• BrightView equipment certifications
• Experience in a landscape‑related field
• Demonstrated leadership among the team and with peers
• Valid driver’s license

Physical Demands & Work Environment

• Be at least 18 years old (21 if operating company‑provided vehicles)
• Strong stamina and ability to work outdoors in various weather conditions, including extreme heat and cold
• Ability to safely operate landscaping equipment (e.g., mowers, trimmers, blowers, edgers)
• Ability to bend, stoop, kneel, twist, stand, walk continuously, and perform repetitive motions for extended periods
• Ability to perform manual labor using hand tools (e.g., shovels, rakes)
• Ability to wear appropriate personal protective equipment (safety shoes, high‑visibility clothing, hand, eye, hearing, and head protection)
• Fleet‑vehicle operators must have a valid driver’s license and meet company motor‑vehicle performance standards
• Flexibility to work weekends or holidays as needed
• Ability to lift and carry 40 lb (e.g., mulch, fertilizer)
• Ability to load/unload burlaps with plant cuttings onto a trailer (up to 50 lb)
• Must maintain required medications for known allergic reactions at all times
• Work outdoors/indoors in moderate to extreme weather (temperatures >100 °F,
• Exposure to direct sunlight for extended periods
• Work near automotive traffic, bodies of water, fumes, dust, mechanical/electrical hazards
• Exposure to loud noise for extended periods
• Potential exposure to allergens (pollen, rag weed), insects (bees, spiders) and reptiles (lizards, snakes)

Benefits

• Medical, dental, and vision insurance
• Ancillary and voluntary products
• 401(k) savings plan with employer contributions
• 6 to 9 company‑paid holidays per year
• Paid time off for vacation and/or sick leave
• Tuition reimbursement
• Potential variable‑pay opportunities based on position and performance
• Detailed benefits package provided during the interview process

BrightView Landscapes, LLC is an Equal Opportunity and E‑Verify employer.