Crew Leader Food Svc

About the role

Acts as lead person and assists in coordinating food service activities for assigned area(s) (i.e., cooking, cafeteria, or tray line); performs various duties relating to the preparation, serving and distribution of food according to department's standards and practices.

Responsibilities

• Assists in coordinating daily activities of assigned area(s) such as preparation/cooking, cafeteria or tray line according to department procedures, objectives, quality improvement, safety and environmental and infection control program.
• Acts as a lead person.
• Coordinates and gives work assignments to crew during assigned shift to provide adequate service to meet department's needs.
• Takes call-ins on assigned shift.
• Checks and inspects food/work areas observes methods of cooking portion sizes and delivery of trays for compliance to recipes, preparation/serving standards, diet plan, cleaning operations, worker's break schedules and other procedures.
• Performs various functions and duties in kitchen, tray line and cafeteria areas.
• Resolves operational problems/issues.
• Keeps Manager informed of any issues/concerns which require intervention.
• Assists with inventory/maintenance of supplies, replenishes as required; ensures safe and proper handling and storage of food items.
• Works effectively as a team member within department and with customers to provide quality service through communication, cooperation and collaboration.
• Interacts and works collaboratively with dietary customers/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT and Retail Care standards and promoting patient/customer satisfaction.
• Assists personnel when needed by performing tasks to keep department operating at peak efficiency levels.
• Maintains required department records, reports and files.
• Adheres to established department policies, procedures, objectives, compliance/quality improvement with consideration given to risk management, infection control and patient safety practices.
• Maintains a clean, orderly and safe environment for patients and personnel.
• Cleans and assists with care and maintenance of department equipment, utensils and furnishings and utilizes supplies in a cost effective manner.
• Ensures that equipment is functioning per safety/operating specifications.
• Reports malfunction of equipment to supervisor.
• Disposes of trash and garbage by transporting to disposal area.
• Monitors and records temperatures of coolers and freezers.
• Maintains confidentiality in matters relating to patient/family, department and hospital information.
• Adheres to established department and organization policies (i.e. HIPAA, Confidentiality and Compliance Policies).
• Completes required continuous training and education, including, department specific requirements.