Crew Leader

About the Role

You are one of the attendants to the "The Party", the primary burger builder, happy guest maker, and store cleaner. Your first job is learning how to make a perfect Killer Burger, perfect every time. Then your job is to ensure every guest has a great time. In everything you do for Killer Burger you are an ambassador of our brand. You will work to support your direct supervisors, the Guest Experience Lead, Kitchen Lead and General Manager.

Responsibilities

• Make all guests feel they are your #1 priority
• Preparing recipes according to company procedures
• Cooking food on the grill line to order
• Working as a cashier: handling cash, using a Point of Sale System
• Cleaning: floors, surfaces, bathrooms, coolers, employee areas, etc.
• Make eye contact & greet guests in a clear, gracious way, as they come through the door
• Make sure they know what we offer, double check to make sure we know what they want
• Ask if they are happy with what we have given them, and thank them when they leave
• Know what we sell, how we make it, the substitutions available & our prices
• Be on time, leave any troubles at the door, work hard with a smile on your face
• Show a sense of urgency: never run but move quickly & with purpose
• Communicate with your crew in a respectful, upbeat, considerate manner
• Work safe; verbalize to co-workers what you're doing & where you're going

Training

Learning the Killer Burger Way for all crew workstations & shifts in the restaurant: Prep, Build, Grill, Expo, Front of House, & Register stations. You will be expected to meet or exceed performance standards for each position. You will be trained to open and close the restaurant using our standard checklists. Tasks include workstation deployment, managing labor, food and cash, assigning side tasks & following up for completion, and running great shifts to our Killer Burger standards.

Qualifications

We're looking for applicants with previous leadership experience, ideally within the food service industry.

Skills & Attributes

• Competency: command of the requisite skills of the job
• Chemistry: ability to integrate effectively with the staff, leadership and our guests
• Character: demonstrate integrity

Work Environment

• Work is conducted at the Killer Burger store
• Environment has moderate to high noise level
• Position requires walking, POS work, cooking, cleaning, phone calls and creating "The Party"
• You will be required to lift up to 45 pounds as needed

Pay

Earn a starting wage of $22.35 per hour, including tips. We guarantee $5 per hour in tips and with your base wage of $17.35, you're guaranteed to make at least $22.35 per hour.

Benefits

• Fun, music filled, fast paced work environment
• Flexible Schedules
• Ongoing training & opportunity for advancement
• Shift Meals: One Free Meal before, during (on break) or after each shift
• Team Member Food Discount: 40% off regular menu price dine-on or takeout orders only
• Healthcare, Dental & Vision plans in accordance with the Affordable Care Act