Crew Leader

Job Summary

The Crew Leader is responsible for overseeing landscape operations at client sites, managing a crew of 2–5 team members to ensure tasks are completed safely, efficiently, and to BrightView’s quality standards. This role involves supervising a variety of service lines, including basic landscape maintenance, installation, and supportive services such as irrigation, seasonal color management, and chemical applications. The Crew Leader plays a key role in maintaining client satisfaction through effective team leadership and high‑quality service delivery.

Responsibilities

• Maintain a schedule and ensure service expectations are met.
• Surface customer problems or concerns and report back to the Operations Manager.
• Assist in resolving issues with customer service when needed.
• Ensure work is performed safely and in accordance with company policies.
• Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded.
• Deliver services as specified on client sites.
• Identify more efficient ways to perform work.
• Coordinate service execution with the Operations Manager.
• Oversee day‑to‑day site operations and delegate work to crew team members.
• Provide Operations Manager feedback on crew members.
• Help develop and train crew members with the Operations Manager.
• Ensure equipment preventative maintenance is performed as needed and that equipment is in good working order.
• Participate in branch meetings as directed.
• Accurately capture and turn in crew time logs through electronic time capture (ETC).
• Log equipment usage and maintenance cycles.

Requirements

• BrightView equipment certifications.
• Experience in a landscape‑related field.
• Demonstrated leadership among the team and with peers.
• Valid driver’s license.

Physical Demands

• Be at least 18 years old (21 if operating company‑provided vehicles).
• Strong stamina and ability to work outdoors in various weather conditions, including extreme heat and cold.
• Ability to safely operate landscaping equipment (e.g., mowers, trimmers, blowers, edgers).
• Ability to bend, stoop, kneel, twist, stand, walk continuously throughout the day and perform repetitive motions for extended periods.
• Ability to perform manual labor using a variety of hand tools (e.g., shovels, rakes).
• Wear appropriate personal protective equipment (e.g., safety shoes, high‑visibility clothing, hand, eye, hearing, and head protection).
• Valid driver’s license and meet company motor‑vehicle performance standards for those operating a BrightView fleet vehicle.
• Ability to work flexible hours, including weekends or holidays if needed.
• Ability to lift and carry 40 lb (mulch, fertilizer, etc.) and load/unload burlaps with plant cuttings onto a trailer (up to 50 lb).
• Maintain required medications for known allergic reactions at all times.

Work Environment

• Outdoors/indoors in moderate to extreme weather conditions (e.g., >100 °F, below 32 °F, various humidity levels).
• Direct sunlight for extended periods.
• Proximity to automotive traffic, bodies of water, fumes, dust, mechanical and/or electrical hazards.
• Extended periods of loud noise.
• Exposure to allergens such as pollen and ragweed, insects (bees, spiders), and reptiles (lizards, snakes).

Benefits

• Medical, dental, and vision insurance.
• Ancillary and voluntary products.
• 401(k) savings plan with employer contributions.
• 6 to 9 company‑paid holidays per year.
• Paid time off for vacation and/or sick leave.
• Tuition reimbursement.
• Potential variable pay opportunities based on position and performance.