Crew Lead

About the role

The Crew Lead has the primary responsibility for managing shifts and conveying the Café Lola culture to Crewmembers and guests. They should be a creative team player who enjoys working hard, having fun, and showing sincere dedication to Café Lola while upholding its standards for both Crewmember and guest experiences.

Responsibilities

• Operationally Driven: Lead “What We Do” on each shift—providing an elevated café experience through food and drink paired with warm, industry-leading service. Run high-energy shifts using company tools to ensure performance in cleanliness, maintenance, labor, guest service, food quality, and culture. Act as a hands-on working manager, addressing guest needs and restaurant performance both on and off scheduled shifts. Proactively manage shifts with KASADA, prep, and administrative duties.
• People Management: Coach, develop, and train Crewmembers on Café Lola procedures. Screen prospective Crewmembers to match job qualifications. Motivate Crewmembers to maximize their potential, ensure safety, and manage risk per company standards. Lead adherence to the company uniform policy.
• Fiscally Fit: Support management in labor cost, waste monitoring, sales, and costs of goods. Oversee daily cash procedures, provide accurate inventory and reporting data, and handle Crewmember and guest situations with urgency to ensure operational success.
• Guest Focused: Understand and support company-driven programs and initiatives to maintain a guest-focused restaurant. Lead team execution of service steps, food quality, and delivery expectations.

Requirements

• Minimum of a High School Diploma or equivalent (some college preferred).
• Must be 18 years of age or older.
• Minimum of 6 months of previous food service, retail, or restaurant supervisory experience.
• Proficient in technology systems (e.g., Microsoft Office, POS) and able to adapt quickly to new systems.
• Ability to lift and carry up to 50 pounds; kneel, bend, ascend/descend stairs, and reach/grasp objects.
• Takes initiative, has excellent verbal and written communication skills, and acts as a brand ambassador in and outside the restaurant.

Additional Requirements

• Ability to lead, motivate, and empower Crewmembers to higher performance levels.
• Align Crewmembers with Café Lola’s culture by balancing hard work and fun.
• Manage tasks and Crewmembers effectively.
• Recognize and solve problems efficiently.
• Set goals and convert plans into action.

Benefits

• Complimentary team member meal and drink while on shift.
• 20% discount off any item at any time.