Crew Lead

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - Overview: description of company, brands, etc. Could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly. We have "Overview" describing company and mission. That could go under "About the role" (or maybe "About the company"). We'll put under

About the role

with paragraphs. Then "Job Description" with many details: responsibilities. We'll put under

Responsibilities

with

• items. Then "Job Location and Tier" maybe not needed as heading; could be part of About the role? But we have no specific heading for location; we could include in About the role paragraph. "Supervisor" maybe not needed. "Time Commitment" could be under Schedule? Actually schedule is about hours, days. We have Time Commitment: expected 20-30 hrs per week, flexible availability, priority around opening shifts, must work days, nights, weekends, full open availability required on Saturdays. That's schedule info. So we can put under

  Schedule

  . "Compensation And Benefits": includes base rate $10.00 - $11.50/hour plus tip pool, benefits list. So we need Pay and Benefits sections. Pay: base rate. Benefits: list. Thus we will have

  Pay

  with paragraph about base rate and tip pool.

  Benefits

  with ul list. Then "Application Requirements": includes requirements (age, education, experience, leadership, etc.) plus physical requirements, etc. This maps to Requirements and Qualifications and Skills maybe. We need to decide. We have Requirements: must be at least 21, HS diploma/GED, 3 years experience, leadership experience, etc. Also physical requirements: lift >50 lbs, climb stairs, stand/walk, etc. Also willingness to learn activations, etc. Also must complete Responsible Beverage Server Course, obtain Class B Manager's License, etc. Also must be able to operate POS, hold axe, use power tools, ladder, transportation, cell phone, read handbook. We also have "A Successful Crew Lead Is" describing traits: energetic, friendly, confident, guest-focused, detail-oriented, skilled motivator, delegator, team player, self-starter. That's Skills or Qualifications. We also have D.R.I.V.E. pillars: Demonstrate expertise, Rally the team, Identify opportunities, Value every person, Exceed expectations. That could be Qualifications or Skills. We need to avoid filler like "commensurate with experience". Not present. We need to avoid duplication. We'll create sections: - About the role: overview paragraph(s) about company, mission, brands, culture. - Responsibilities: list of duties from Job Description (including both primary expectations and general responsibilities). We'll combine into a single ul. - Requirements: mandatory criteria (age, education, experience, leadership, physical requirements, certifications, etc.) - Qualifications: maybe the "Successful Crew Lead Is" traits and D.R.I.V.E. pillars. - Skills: maybe specific skills like bartending experience, POS operation, axe handling, power tools, ladder, microphone, facilitating children activities, etc. But we might combine with Qualifications. We need to avoid thin sections. Perhaps we can have About the role, Responsibilities, Requirements, Qualifications (including skills and traits), Benefits, Pay, Schedule. But we need to follow instruction: use headings for those specific names if content exists. We can omit sections if no content. We'll include About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. That's 7 sections. We must not include Skills if we merge into Qualifications. Now we need to ensure we preserve all substantive information. Let's extract details. About the role: include overview paragraph(s) about Milwaukee-based Bars & Recreation, brands list, description of each brand, mission, guest experience, culture, etc. We'll write a concise paragraph but preserve all info: we must not summarize away detail. Must preserve ALL substantive information; do NOT invent or summarize away detail. That means we cannot omit details like brand names, descriptions. We need to include all that info. However we can combine into paragraphs but must not lose any detail. So we need to include all brand names and their descriptions. That's a lot. We'll need to include them in the About the role section. Let's list: - Amped: private suite karaoke and event space, perfect for creative meetings and special events. - AXE MKE: controlled environment for guests to enjoy competitive axe throwing. - Game Show MKE: live hosted experience featuring stage show games like The Feud, 20 Second Challenge, Pop Goes the Lyric, and more. - Nine Below: fun, team-oriented twist on indoor miniature golf. - NorthSouth Club: home to Wisconsin's first full-size deck shuffleboard facility, complete with 16 axe throwing lanes. - Splash Studio: premier “wine & paint” concept in Wisconsin – with a full bar and a great vibe. - The New Fashioned: family friendly activities like Hyperbowling, curling, and dartball in the heart of Milwaukee’s downtown Deer District. - Slingshot Bar: world’s first indoor slingshot arena paired with a full bar. Located in West Allis, Wisconsin. Also mention guests come for memorable immersive experiences, to celebrate life events or spend time with friends, family, colleagues. Reservations online or custom events with Sales Team. Each brand maintains distinct voice, target audience, atmosphere, while operations centrally managed under Bars & Rec. Prioritize delivering exceptional guest experiences, fostering continuous improvement, promoting collaborative, team-driven culture. As rapidly growing company, seek professionals energetic, hardworking, positive, committed to taking care of each other and guests. We'll include all that. Now Responsibilities: need to list all duties from Job Description (Primary Crew Lead Expectations and General Job Responsibilities). We'll combine into a ul. Let's extract bullet points. Primary Crew Lead Expectations: - Commitment to Excellent Customer Service & Hospitality - Warmly greet guests with a smile and welcome them into the establishments - Guide guests through each establishment’s offerings, highlighting key features and benefits tailored to their needs - Unwavering focus on guest satisfaction and guest retention by resolving guest complaints quickly and reasonably - Strong commitment to providing excellent customer service and ensuring a positive dining, drinking, and activity experience - Food & Beverage/Catering - Always enforce food safety regulations and cleanliness standards - Take food and drink orders for guests, ensuring accuracy and timeliness - Provide menu recommendations, specials, and pairings (i.e., wine, cocktails, entree specials, etc.) to guests - Work in tandem with the SOM, HTM, HOMs and SCLs to implement, train and execute suggestive selling techniques, including upgrades offered by BAR - Ensure dining areas are clean, tables are wiped down, windowsills are wiped down and free of crumbs, chairs/stools are arranged correctly, etc. - Stay informed about current promotions, limited time offers, or seasonal specials, and actively promote these to guests to increase sales - Communicate effectively with kitchen employees to ensure accurate, timely food preparation and delivery - Continually train and mentor CMs on how to become more efficient, friendly, and speedy bartenders - Train/Run the steps of Quick Service (at The Fashioned) including Expo 1, Expo 2 and Food Runner - Ensure compliance with local regulations regarding health and safety standards - Train as a Banquet Captain and run Custom Events as assigned - When there is no HOM or SCL onsite - As the key holder, open the facility by activating the space and prepare for daily operations - Run pre-shift meetings as needed and ensure that all employees are fully aware of the content provided in the pre-shift notes. - Ensure compliance with local regulations regarding health and safety standards - Be readily available to assist guests and CMs by floating through the facility and remaining on the floor - Monitor safety and provide guidance for all guests participating in activities - Ensure that all Crew Members are fulfilling the expectations of their specified role(s) - Support at check-in as needed in the absence of a SCL or HOM - Delegate and assign tasks to Crew Members - Continual training and coaching of all Crew Members and new hires - Answer phones and take guest reservations - Ensure proper response times for all incoming voice mails - Take and post photos for social media accounts and events - Model exemplary and positive employee behavior - Report team or guest issues to the SOM, HTM, HOMs and SCLs - Any other duties as assigned by the SOM, HTM, HOMs and SCLs General Job Responsibilities: - Serve in a specialty role for all Bar & Recreation additional activations (i.e. Game Show MKE Host and/or Producer, Splash Studio Session Leads, Course Coach for Nine Below, emcee for Summerfest “Hole in One” Challenge, operations assistance and/or leader for the mobile Karaoke Suite, etc.) - Manage the onsite training of all new crew members when a SCL or HOM is present and utilizing the new hire training check sheets - Attend weekly leadership meetings - Maintain efficient operations and overall upkeep of all facilities, not limited to but including the following; lane maintenance, facility maintenance, obstacle maintenance, facility cleaning, food and beverage operations. - Check-in all reservations, walk-ins and custom events - Assign guests to activity areas (lanes, courts, greens, suites etc.) and keep track of timing for activities - Walk guests to their lanes/courts/greens/suites - Fill in as an activity host as needed - Do regular table touches and assist Section Hosts with bussing as needed. - Assist with promotional activities including social media postings and photography - Execute guest “upgrades” correctly - Participate in non-operations shifts (cleaning, axe rehandling, lane maintenance and keg batching) - Ensure compliance with local regulations regarding health and safety standards - Assist with offsite events including summer festivals, tradeshows, and promotional events - Any other duties as assigned by the SOM, HTM, HOMs, SCLs or above We'll combine into ul. Now Requirements: Must be at least 21 years old. Must have a high school diploma or GED. Must have at least 3 full years of experience working in a similar hospitality/service setting (examples include resorts, hotels, restaurants, cruise ships, theme parks, etc.). This requirement can be partially met with other relevant/equivalent professional experience, pending Hiring Manager approval. Must have held a leadership/supervisory position in a prior job, club, camp, or team setting and be able to describe this experience in depth. This requirement can be waived by written request for internal candidates who have worked in the Crew Member role for at least 1 year, pending Hiring Manager review of job performance, prior work experience, skills, and qualifications. Preference will be given to candidates who also have experience bartending in a fast-paced environment. Must be able to raise or lower objects more than 50 lbs. from one level to another. Must be able to climb stairs and regularly bend, stoop, or crouch (frequency and duration will vary according to daily business needs). Must be able to spend up to 100% of working time standing, walking, and moving around in a fast-p