Crew Lead
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings if appropriate. We have Overview (company description) maybe "About the role" is not exactly but we can use "Overview" as heading? The examples are suggestions but not strict; we can use those headings if they match. We have sections: Overview (company), Job Description (responsibilities), Job Location and Tier (maybe location), Supervisor, Time Commitment (schedule), Compensation And Benefits (benefits and pay), Application Requirements (requirements/qualifications), A Successful Crew Lead Is (skills/attributes), Bars & Recreation is an equal opportunity employer (EEO boilerplate to remove). Also ID 1 (metadata to drop). We must not repeat job title as heading. Must not put Job ID as heading.
We need to include sections only when posting has real specific content. Avoid filler like "commensurate with experience". We have pay: starting base rate $10.00 - $11.50/hour plus share of bi-weekly Tip Pool. That's specific. Benefits: comprehensive benefits package, then list: Company sponsored 401k plan, Paid Time Off, Company sponsored Employee Rewards Program, Company sponsored complimentary social events, Annual charitable donation of employee's choice, Flexible scheduling, Great variety of work with cross-training at all facilities, Free/Discounted Play, Drinks, Snacks and Merchandise, Company-wide communication platform. Those are specific.
Schedule: Time Commitment: expected to work at least 20-30 hours per week but also have ability to work full-time hours if approved. Must have flexible availability, priority around opening shifts, must be able to work days, nights, weekends. Full and open availability required on Saturdays for all operational team members. That's schedule.
Location: Job Location and Tier: This position is classified as a Tier 2 On-site Employee. Crew Leads will be trained to work at all the various facilities to support the overall team as needed. Also located in West Allis, Wisconsin (mentioned earlier). So we can include location.
Supervisor: This job reports to the Senior Operations Manager (SOM) but is directly managed by the Experience & Operations Managers (EOMs) onsite. When a SCL and CL are present in the absence of an EOM, the SCL will be the ultimate onsite “LOD.” That's supervisory info.
Requirements: Application Requirements list many items. We'll put under Requirements or Qualifications. Use Requirements.
Responsibilities: Job Description includes many duties. We'll put under Responsibilities.
Skills: A Successful Crew Lead Is ... list attributes. Could be Skills or Qualities. Use Skills.
About the role: Overview (company description) maybe use About the role.
We must not include boilerplate like EEO. Remove ID.
We must output only HTML fragment, no /. Use headings, - for lists,
for prose.
We need to preserve all substantive information. Ensure we don't lose any details.
Let's extract details:
Overview paragraph: "Milwaukee-based Bars & Recreation owns and operates a diverse portfolio of entertainment brands including Amped, AXE MKE, Game Show MKE, Nine Below, NorthSouth Club, Splash Studio, and The New Fashioned. Amped offers private suite karaoke and event space, perfect for creative meetings and special events. AXE MKE provides a controlled environment for guests to enjoy competitive axe throwing. Game Show MKE presents a live hosted experience featuring stage show games like The Feud, 20 Second Challenge, Pop Goes the Lyric, and more. Nine Below introduces a fun, team-oriented twist on indoor miniature golf. NorthSouth Club is home to Wisconsin's first full-size deck shuffleboard facility, complete with 16 axe throwing lanes. Splash Studio is the premier “wine & paint” concept in Wisconsin – with a full bar and a great vibe. The New Fashioned offers family friendly activities like Hyperbowling, curling, and dartball in the heart of Milwaukee’s downtown Deer District. Slingshot Bar is the world’s first indoor slingshot arena paired with a full bar. Located in West Allis, Wisconsin. Our guests come to us for memorable, immersive experiences, to celebrate life events or just spend time with friends, family, and colleagues. They can easily make reservations online or plan custom events with help from our dedicated in-house Sales Team. Each brand maintains its own distinct voice, target audience, and atmosphere, while all operations are centrally managed under the Bars & Rec umbrella. At Bars & Rec, we prioritize delivering exceptional guest experiences, fostering continuous improvement, and promoting a collaborative, team-driven culture. As a rapidly growing company, we exclusively seek professionals who are energetic, hardworking, positive, and committed to taking care of each other and our guests."
That's overview.
Job Description: The Crew Leads (CLs) are primarily responsible for Hospitality and Facility Operations by assisting the Senior Operations Manager (SOM), Senior Hospitality & Training Manager (HTM), Hospitality Operations Managers (HOMs) and Senior Crew Leads (SCLs). They have several important roles when there is no SCL or EOM on site (typically slower times), including being the highest-level leader on duty. Crew Leads do not have managerial duties over employees such as scheduling, cuts, hiring/firing, or discipline, but they are on a leadership track within the company and are expected to learn leadership and supervisory styles from the SOM, HTM, HOMs and SCLs. The Crew Lead is responsible for knowing and performing all job responsibilities of the Crew Member role.
Then Primary Crew Lead Expectations (list). Then General Job Responsibilities (list). We'll combine into responsibilities.
We need to capture all bullet-like sentences. They are in prose but we can convert to
- . Ensure we keep all details.
Let's list responsibilities from Primary Crew Lead Expectations:
- Commitment to Excellent Customer Service & Hospitality
- Warmly greet guests with a smile and welcome them into the establishments
- Guide guests through each establishment’s offerings, highlighting key features and benefits tailored to their needs
- Unwavering focus on guest satisfaction and guest retention by resolving guest complaints quickly and reasonably
- Strong commitment to providing excellent customer service and ensuring a positive dining, drinking, and activity experience
- Food & Beverage/Catering
- Always enforce food safety regulations and cleanliness standards
- Take food and drink orders for guests, ensuring accuracy and timeliness
- Provide menu recommendations, specials, and pairings (i.e., wine, cocktails, entree specials, etc.) to guests
- Work in tandem with the SOM, HTM, HOMs and SCLs to implement, train and execute suggestive selling techniques, including upgrades offered by BAR
- Ensure dining areas are clean, tables are wiped down, windowsills are wiped down and free of crumbs, chairs/stools are arranged correctly, etc.
- Stay informed about current promotions, limited time offers, or seasonal specials, and actively promote these to guests to increase sales
- Communicate effectively with kitchen employees to ensure accurate, timely food preparation and delivery
- Continually train and mentor CMs on how to become more efficient, friendly, and speedy bartenders
- Train/Run the steps of Quick Service (at The Fashioned) including Expo 1, Expo 2 and Food Runner
- Ensure compliance with local regulations regarding health and safety standards
- Train as a Banquet Captain and run Custom Events as assigned
- When there is no HOM or SCL onsite
- As the key holder, open the facility by activating the space and prepare for daily operations
- Run pre-shift meetings as needed and ensure that all employees are fully aware of the content provided in the pre-shift notes.
- Ensure compliance with local regulations regarding health and safety standards
- Be readily available to assist guests and CMs by floating through the facility and remaining on the floor
- Monitor safety and provide guidance for all guests participating in activities
- Ensure that all Crew Members are fulfilling the expectations of their specified role(s)
- Support at check-in as needed in the absence of a SCL or HOM
- Delegate and assign tasks to Crew Members
- Continual training and coaching of all Crew Members and new hires
- Answer phones and take guest reservations
- Ensure proper response times for all incoming voice mails
- Take and post photos for social media accounts and events
- Model exemplary and positive employee behavior
- Report team or guest issues to the SOM, HTM, HOMs and SCLs
- Any other duties as assigned by the SOM, HTM, HOMs and SCLs
General Job Responsibilities:
- Serve in a specialty role for all Bar & Recreation additional activations (i.e. Game Show MKE Host and/or Producer, Splash Studio Session Leads, Course Coach for Nine Below, emcee for Summerfest “Hole in One” Challenge, operations assistance and/or leader for the mobile Karaoke Suite, etc.)
- Manage the onsite training of all new crew members when a SCL or HOM is present and utilizing the new hire training check sheets
- Attend weekly leadership meetings
- Maintain efficient operations and overall upkeep of all facilities, not limited to but including the following; lane maintenance, facility maintenance, obstacle maintenance, facility cleaning, food and beverage operations.
- Check-in all reservations, walk-ins and custom events
- Assign guests to activity areas (lanes, courts, greens, suites etc.) and keep track of timing for activities
- Walk guests to their lanes/courts/greens/suites
- Fill in as an activity host as needed
- Do regular table touches and assist Section Hosts with bussing as needed.
- Assist with promotional activities including social media postings and photography
- Execute guest “upgrades” correctly
- Participate in non-operations shifts (cleaning, axe rehandling, lane maintenance and keg batching)
- Ensure compliance with local regulations regarding health and safety standards
- Assist with offsite events including summer festivals, tradeshows, and promotional events
- Any other duties as assigned by the SOM, HTM, HOMs, SCLs or above
We need to keep all these.
Job Location and Tier:
- This position is classified as a Tier 2 On-site Employee.
- Crew Leads will be trained to work at all the various facilities to support the overall team as needed.
- Located in West Allis, Wisconsin (from overview). We'll include.
Supervisor:
- This job reports to the Senior Operations Manager (SOM) but is directly managed by the Experience & Operations Managers (EOMs) onsite.
- When a SCL and CL are present in the absence of an EOM, the SCL will be the ultimate onsite “LOD.”
Time Commitment:
- Crew Leads are expected to work at least 20-30 hours per week but also have the ability to work full-time hours if approved by management.
- Must have flexible availability, with priority around opening shifts, and must be able to work days, nights, and weekends.
- Full and open availability is required on Saturdays for all operational team members.
Compensation And Benefits:
- Crew Leads receive a starting base rate of $10.00 - $11.50/hour based on experience plus share of the bi-weekly Tip Pool.
- Plus, a comprehensive benefits package.
- Company sponsored 401k plan
- Paid Time Off
- Company sponsored Employee Rewards Program
- Company sponsored complimentary social events
Skills.
About the role: Overview (company description) maybe use About the role.
We must not include boilerplate like EEO. Remove ID.
We must output only HTML fragment, no /. Use headings, - for lists,
for prose.
We need to preserve all substantive information. Ensure we don't lose any details.
Let's extract details:
Overview paragraph: "Milwaukee-based Bars & Recreation owns and operates a diverse portfolio of entertainment brands including Amped, AXE MKE, Game Show MKE, Nine Below, NorthSouth Club, Splash Studio, and The New Fashioned. Amped offers private suite karaoke and event space, perfect for creative meetings and special events. AXE MKE provides a controlled environment for guests to enjoy competitive axe throwing. Game Show MKE presents a live hosted experience featuring stage show games like The Feud, 20 Second Challenge, Pop Goes the Lyric, and more. Nine Below introduces a fun, team-oriented twist on indoor miniature golf. NorthSouth Club is home to Wisconsin's first full-size deck shuffleboard facility, complete with 16 axe throwing lanes. Splash Studio is the premier “wine & paint” concept in Wisconsin – with a full bar and a great vibe. The New Fashioned offers family friendly activities like Hyperbowling, curling, and dartball in the heart of Milwaukee’s downtown Deer District. Slingshot Bar is the world’s first indoor slingshot arena paired with a full bar. Located in West Allis, Wisconsin. Our guests come to us for memorable, immersive experiences, to celebrate life events or just spend time with friends, family, and colleagues. They can easily make reservations online or plan custom events with help from our dedicated in-house Sales Team. Each brand maintains its own distinct voice, target audience, and atmosphere, while all operations are centrally managed under the Bars & Rec umbrella. At Bars & Rec, we prioritize delivering exceptional guest experiences, fostering continuous improvement, and promoting a collaborative, team-driven culture. As a rapidly growing company, we exclusively seek professionals who are energetic, hardworking, positive, and committed to taking care of each other and our guests."
That's overview.
Job Description: The Crew Leads (CLs) are primarily responsible for Hospitality and Facility Operations by assisting the Senior Operations Manager (SOM), Senior Hospitality & Training Manager (HTM), Hospitality Operations Managers (HOMs) and Senior Crew Leads (SCLs). They have several important roles when there is no SCL or EOM on site (typically slower times), including being the highest-level leader on duty. Crew Leads do not have managerial duties over employees such as scheduling, cuts, hiring/firing, or discipline, but they are on a leadership track within the company and are expected to learn leadership and supervisory styles from the SOM, HTM, HOMs and SCLs. The Crew Lead is responsible for knowing and performing all job responsibilities of the Crew Member role.
Then Primary Crew Lead Expectations (list). Then General Job Responsibilities (list). We'll combine into responsibilities.
We need to capture all bullet-like sentences. They are in prose but we can convert to
- . Ensure we keep all details.
Let's list responsibilities from Primary Crew Lead Expectations:
- Commitment to Excellent Customer Service & Hospitality
- Warmly greet guests with a smile and welcome them into the establishments
- Guide guests through each establishment’s offerings, highlighting key features and benefits tailored to their needs
- Unwavering focus on guest satisfaction and guest retention by resolving guest complaints quickly and reasonably
- Strong commitment to providing excellent customer service and ensuring a positive dining, drinking, and activity experience
- Food & Beverage/Catering
- Always enforce food safety regulations and cleanliness standards
- Take food and drink orders for guests, ensuring accuracy and timeliness
- Provide menu recommendations, specials, and pairings (i.e., wine, cocktails, entree specials, etc.) to guests
- Work in tandem with the SOM, HTM, HOMs and SCLs to implement, train and execute suggestive selling techniques, including upgrades offered by BAR
- Ensure dining areas are clean, tables are wiped down, windowsills are wiped down and free of crumbs, chairs/stools are arranged correctly, etc.
- Stay informed about current promotions, limited time offers, or seasonal specials, and actively promote these to guests to increase sales
- Communicate effectively with kitchen employees to ensure accurate, timely food preparation and delivery
- Continually train and mentor CMs on how to become more efficient, friendly, and speedy bartenders
- Train/Run the steps of Quick Service (at The Fashioned) including Expo 1, Expo 2 and Food Runner
- Ensure compliance with local regulations regarding health and safety standards
- Train as a Banquet Captain and run Custom Events as assigned
- When there is no HOM or SCL onsite
- As the key holder, open the facility by activating the space and prepare for daily operations
- Run pre-shift meetings as needed and ensure that all employees are fully aware of the content provided in the pre-shift notes.
- Ensure compliance with local regulations regarding health and safety standards
- Be readily available to assist guests and CMs by floating through the facility and remaining on the floor
- Monitor safety and provide guidance for all guests participating in activities
- Ensure that all Crew Members are fulfilling the expectations of their specified role(s)
- Support at check-in as needed in the absence of a SCL or HOM
- Delegate and assign tasks to Crew Members
- Continual training and coaching of all Crew Members and new hires
- Answer phones and take guest reservations
- Ensure proper response times for all incoming voice mails
- Take and post photos for social media accounts and events
- Model exemplary and positive employee behavior
- Report team or guest issues to the SOM, HTM, HOMs and SCLs
- Any other duties as assigned by the SOM, HTM, HOMs and SCLs
General Job Responsibilities:
- Serve in a specialty role for all Bar & Recreation additional activations (i.e. Game Show MKE Host and/or Producer, Splash Studio Session Leads, Course Coach for Nine Below, emcee for Summerfest “Hole in One” Challenge, operations assistance and/or leader for the mobile Karaoke Suite, etc.)
- Manage the onsite training of all new crew members when a SCL or HOM is present and utilizing the new hire training check sheets
- Attend weekly leadership meetings
- Maintain efficient operations and overall upkeep of all facilities, not limited to but including the following; lane maintenance, facility maintenance, obstacle maintenance, facility cleaning, food and beverage operations.
- Check-in all reservations, walk-ins and custom events
- Assign guests to activity areas (lanes, courts, greens, suites etc.) and keep track of timing for activities
- Walk guests to their lanes/courts/greens/suites
- Fill in as an activity host as needed
- Do regular table touches and assist Section Hosts with bussing as needed.
- Assist with promotional activities including social media postings and photography
- Execute guest “upgrades” correctly
- Participate in non-operations shifts (cleaning, axe rehandling, lane maintenance and keg batching)
- Ensure compliance with local regulations regarding health and safety standards
- Assist with offsite events including summer festivals, tradeshows, and promotional events
- Any other duties as assigned by the SOM, HTM, HOMs, SCLs or above
We need to keep all these.
Job Location and Tier:
- This position is classified as a Tier 2 On-site Employee.
- Crew Leads will be trained to work at all the various facilities to support the overall team as needed.
- Located in West Allis, Wisconsin (from overview). We'll include.
Supervisor:
- This job reports to the Senior Operations Manager (SOM) but is directly managed by the Experience & Operations Managers (EOMs) onsite.
- When a SCL and CL are present in the absence of an EOM, the SCL will be the ultimate onsite “LOD.”
Time Commitment:
- Crew Leads are expected to work at least 20-30 hours per week but also have the ability to work full-time hours if approved by management.
- Must have flexible availability, with priority around opening shifts, and must be able to work days, nights, and weekends.
- Full and open availability is required on Saturdays for all operational team members.
Compensation And Benefits:
- Crew Leads receive a starting base rate of $10.00 - $11.50/hour based on experience plus share of the bi-weekly Tip Pool.
- Plus, a comprehensive benefits package.
- Company sponsored 401k plan
- Paid Time Off
- Company sponsored Employee Rewards Program
- Company sponsored complimentary social events
headings, - for lists,
for prose.
We need to preserve all substantive information. Ensure we don't lose any details.
Let's extract details:
Overview paragraph: "Milwaukee-based Bars & Recreation owns and operates a diverse portfolio of entertainment brands including Amped, AXE MKE, Game Show MKE, Nine Below, NorthSouth Club, Splash Studio, and The New Fashioned. Amped offers private suite karaoke and event space, perfect for creative meetings and special events. AXE MKE provides a controlled environment for guests to enjoy competitive axe throwing. Game Show MKE presents a live hosted experience featuring stage show games like The Feud, 20 Second Challenge, Pop Goes the Lyric, and more. Nine Below introduces a fun, team-oriented twist on indoor miniature golf. NorthSouth Club is home to Wisconsin's first full-size deck shuffleboard facility, complete with 16 axe throwing lanes. Splash Studio is the premier “wine & paint” concept in Wisconsin – with a full bar and a great vibe. The New Fashioned offers family friendly activities like Hyperbowling, curling, and dartball in the heart of Milwaukee’s downtown Deer District. Slingshot Bar is the world’s first indoor slingshot arena paired with a full bar. Located in West Allis, Wisconsin. Our guests come to us for memorable, immersive experiences, to celebrate life events or just spend time with friends, family, and colleagues. They can easily make reservations online or plan custom events with help from our dedicated in-house Sales Team. Each brand maintains its own distinct voice, target audience, and atmosphere, while all operations are centrally managed under the Bars & Rec umbrella. At Bars & Rec, we prioritize delivering exceptional guest experiences, fostering continuous improvement, and promoting a collaborative, team-driven culture. As a rapidly growing company, we exclusively seek professionals who are energetic, hardworking, positive, and committed to taking care of each other and our guests."
That's overview.
Job Description: The Crew Leads (CLs) are primarily responsible for Hospitality and Facility Operations by assisting the Senior Operations Manager (SOM), Senior Hospitality & Training Manager (HTM), Hospitality Operations Managers (HOMs) and Senior Crew Leads (SCLs). They have several important roles when there is no SCL or EOM on site (typically slower times), including being the highest-level leader on duty. Crew Leads do not have managerial duties over employees such as scheduling, cuts, hiring/firing, or discipline, but they are on a leadership track within the company and are expected to learn leadership and supervisory styles from the SOM, HTM, HOMs and SCLs. The Crew Lead is responsible for knowing and performing all job responsibilities of the Crew Member role.
Then Primary Crew Lead Expectations (list). Then General Job Responsibilities (list). We'll combine into responsibilities.
We need to capture all bullet-like sentences. They are in prose but we can convert to
- . Ensure we keep all details.
Let's list responsibilities from Primary Crew Lead Expectations:
- Commitment to Excellent Customer Service & Hospitality
- Warmly greet guests with a smile and welcome them into the establishments
- Guide guests through each establishment’s offerings, highlighting key features and benefits tailored to their needs
- Unwavering focus on guest satisfaction and guest retention by resolving guest complaints quickly and reasonably
- Strong commitment to providing excellent customer service and ensuring a positive dining, drinking, and activity experience
- Food & Beverage/Catering
- Always enforce food safety regulations and cleanliness standards
- Take food and drink orders for guests, ensuring accuracy and timeliness
- Provide menu recommendations, specials, and pairings (i.e., wine, cocktails, entree specials, etc.) to guests
- Work in tandem with the SOM, HTM, HOMs and SCLs to implement, train and execute suggestive selling techniques, including upgrades offered by BAR
- Ensure dining areas are clean, tables are wiped down, windowsills are wiped down and free of crumbs, chairs/stools are arranged correctly, etc.
- Stay informed about current promotions, limited time offers, or seasonal specials, and actively promote these to guests to increase sales
- Communicate effectively with kitchen employees to ensure accurate, timely food preparation and delivery
- Continually train and mentor CMs on how to become more efficient, friendly, and speedy bartenders
- Train/Run the steps of Quick Service (at The Fashioned) including Expo 1, Expo 2 and Food Runner
- Ensure compliance with local regulations regarding health and safety standards
- Train as a Banquet Captain and run Custom Events as assigned
- When there is no HOM or SCL onsite
- As the key holder, open the facility by activating the space and prepare for daily operations
- Run pre-shift meetings as needed and ensure that all employees are fully aware of the content provided in the pre-shift notes.
- Ensure compliance with local regulations regarding health and safety standards
- Be readily available to assist guests and CMs by floating through the facility and remaining on the floor
- Monitor safety and provide guidance for all guests participating in activities
- Ensure that all Crew Members are fulfilling the expectations of their specified role(s)
- Support at check-in as needed in the absence of a SCL or HOM
- Delegate and assign tasks to Crew Members
- Continual training and coaching of all Crew Members and new hires
- Answer phones and take guest reservations
- Ensure proper response times for all incoming voice mails
- Take and post photos for social media accounts and events
- Model exemplary and positive employee behavior
- Report team or guest issues to the SOM, HTM, HOMs and SCLs
- Any other duties as assigned by the SOM, HTM, HOMs and SCLs
General Job Responsibilities:
- Serve in a specialty role for all Bar & Recreation additional activations (i.e. Game Show MKE Host and/or Producer, Splash Studio Session Leads, Course Coach for Nine Below, emcee for Summerfest “Hole in One” Challenge, operations assistance and/or leader for the mobile Karaoke Suite, etc.)
- Manage the onsite training of all new crew members when a SCL or HOM is present and utilizing the new hire training check sheets
- Attend weekly leadership meetings
- Maintain efficient operations and overall upkeep of all facilities, not limited to but including the following; lane maintenance, facility maintenance, obstacle maintenance, facility cleaning, food and beverage operations.
- Check-in all reservations, walk-ins and custom events
- Assign guests to activity areas (lanes, courts, greens, suites etc.) and keep track of timing for activities
- Walk guests to their lanes/courts/greens/suites
- Fill in as an activity host as needed
- Do regular table touches and assist Section Hosts with bussing as needed.
- Assist with promotional activities including social media postings and photography
- Execute guest “upgrades” correctly
- Participate in non-operations shifts (cleaning, axe rehandling, lane maintenance and keg batching)
- Ensure compliance with local regulations regarding health and safety standards
- Assist with offsite events including summer festivals, tradeshows, and promotional events
- Any other duties as assigned by the SOM, HTM, HOMs, SCLs or above
We need to keep all these.
Job Location and Tier:
- This position is classified as a Tier 2 On-site Employee.
- Crew Leads will be trained to work at all the various facilities to support the overall team as needed.
- Located in West Allis, Wisconsin (from overview). We'll include.
Supervisor:
- This job reports to the Senior Operations Manager (SOM) but is directly managed by the Experience & Operations Managers (EOMs) onsite.
- When a SCL and CL are present in the absence of an EOM, the SCL will be the ultimate onsite “LOD.”
Time Commitment:
- Crew Leads are expected to work at least 20-30 hours per week but also have the ability to work full-time hours if approved by management.
- Must have flexible availability, with priority around opening shifts, and must be able to work days, nights, and weekends.
- Full and open availability is required on Saturdays for all operational team members.
Compensation And Benefits:
- Crew Leads receive a starting base rate of $10.00 - $11.50/hour based on experience plus share of the bi-weekly Tip Pool.
- Plus, a comprehensive benefits package.
- Company sponsored 401k plan
- Paid Time Off
- Company sponsored Employee Rewards Program
- Company sponsored complimentary social events
for prose. We need to preserve all substantive information. Ensure we don't lose any details. Let's extract details: Overview paragraph: "Milwaukee-based Bars & Recreation owns and operates a diverse portfolio of entertainment brands including Amped, AXE MKE, Game Show MKE, Nine Below, NorthSouth Club, Splash Studio, and The New Fashioned. Amped offers private suite karaoke and event space, perfect for creative meetings and special events. AXE MKE provides a controlled environment for guests to enjoy competitive axe throwing. Game Show MKE presents a live hosted experience featuring stage show games like The Feud, 20 Second Challenge, Pop Goes the Lyric, and more. Nine Below introduces a fun, team-oriented twist on indoor miniature golf. NorthSouth Club is home to Wisconsin's first full-size deck shuffleboard facility, complete with 16 axe throwing lanes. Splash Studio is the premier “wine & paint” concept in Wisconsin – with a full bar and a great vibe. The New Fashioned offers family friendly activities like Hyperbowling, curling, and dartball in the heart of Milwaukee’s downtown Deer District. Slingshot Bar is the world’s first indoor slingshot arena paired with a full bar. Located in West Allis, Wisconsin. Our guests come to us for memorable, immersive experiences, to celebrate life events or just spend time with friends, family, and colleagues. They can easily make reservations online or plan custom events with help from our dedicated in-house Sales Team. Each brand maintains its own distinct voice, target audience, and atmosphere, while all operations are centrally managed under the Bars & Rec umbrella. At Bars & Rec, we prioritize delivering exceptional guest experiences, fostering continuous improvement, and promoting a collaborative, team-driven culture. As a rapidly growing company, we exclusively seek professionals who are energetic, hardworking, positive, and committed to taking care of each other and our guests." That's overview. Job Description: The Crew Leads (CLs) are primarily responsible for Hospitality and Facility Operations by assisting the Senior Operations Manager (SOM), Senior Hospitality & Training Manager (HTM), Hospitality Operations Managers (HOMs) and Senior Crew Leads (SCLs). They have several important roles when there is no SCL or EOM on site (typically slower times), including being the highest-level leader on duty. Crew Leads do not have managerial duties over employees such as scheduling, cuts, hiring/firing, or discipline, but they are on a leadership track within the company and are expected to learn leadership and supervisory styles from the SOM, HTM, HOMs and SCLs. The Crew Lead is responsible for knowing and performing all job responsibilities of the Crew Member role. Then Primary Crew Lead Expectations (list). Then General Job Responsibilities (list). We'll combine into responsibilities. We need to capture all bullet-like sentences. They are in prose but we can convert to
- . Ensure we keep all details. Let's list responsibilities from Primary Crew Lead Expectations: - Commitment to Excellent Customer Service & Hospitality - Warmly greet guests with a smile and welcome them into the establishments - Guide guests through each establishment’s offerings, highlighting key features and benefits tailored to their needs - Unwavering focus on guest satisfaction and guest retention by resolving guest complaints quickly and reasonably - Strong commitment to providing excellent customer service and ensuring a positive dining, drinking, and activity experience - Food & Beverage/Catering - Always enforce food safety regulations and cleanliness standards - Take food and drink orders for guests, ensuring accuracy and timeliness - Provide menu recommendations, specials, and pairings (i.e., wine, cocktails, entree specials, etc.) to guests - Work in tandem with the SOM, HTM, HOMs and SCLs to implement, train and execute suggestive selling techniques, including upgrades offered by BAR - Ensure dining areas are clean, tables are wiped down, windowsills are wiped down and free of crumbs, chairs/stools are arranged correctly, etc. - Stay informed about current promotions, limited time offers, or seasonal specials, and actively promote these to guests to increase sales - Communicate effectively with kitchen employees to ensure accurate, timely food preparation and delivery - Continually train and mentor CMs on how to become more efficient, friendly, and speedy bartenders - Train/Run the steps of Quick Service (at The Fashioned) including Expo 1, Expo 2 and Food Runner - Ensure compliance with local regulations regarding health and safety standards - Train as a Banquet Captain and run Custom Events as assigned - When there is no HOM or SCL onsite - As the key holder, open the facility by activating the space and prepare for daily operations - Run pre-shift meetings as needed and ensure that all employees are fully aware of the content provided in the pre-shift notes. - Ensure compliance with local regulations regarding health and safety standards - Be readily available to assist guests and CMs by floating through the facility and remaining on the floor - Monitor safety and provide guidance for all guests participating in activities - Ensure that all Crew Members are fulfilling the expectations of their specified role(s) - Support at check-in as needed in the absence of a SCL or HOM - Delegate and assign tasks to Crew Members - Continual training and coaching of all Crew Members and new hires - Answer phones and take guest reservations - Ensure proper response times for all incoming voice mails - Take and post photos for social media accounts and events - Model exemplary and positive employee behavior - Report team or guest issues to the SOM, HTM, HOMs and SCLs - Any other duties as assigned by the SOM, HTM, HOMs and SCLs General Job Responsibilities: - Serve in a specialty role for all Bar & Recreation additional activations (i.e. Game Show MKE Host and/or Producer, Splash Studio Session Leads, Course Coach for Nine Below, emcee for Summerfest “Hole in One” Challenge, operations assistance and/or leader for the mobile Karaoke Suite, etc.) - Manage the onsite training of all new crew members when a SCL or HOM is present and utilizing the new hire training check sheets - Attend weekly leadership meetings - Maintain efficient operations and overall upkeep of all facilities, not limited to but including the following; lane maintenance, facility maintenance, obstacle maintenance, facility cleaning, food and beverage operations. - Check-in all reservations, walk-ins and custom events - Assign guests to activity areas (lanes, courts, greens, suites etc.) and keep track of timing for activities - Walk guests to their lanes/courts/greens/suites - Fill in as an activity host as needed - Do regular table touches and assist Section Hosts with bussing as needed. - Assist with promotional activities including social media postings and photography - Execute guest “upgrades” correctly - Participate in non-operations shifts (cleaning, axe rehandling, lane maintenance and keg batching) - Ensure compliance with local regulations regarding health and safety standards - Assist with offsite events including summer festivals, tradeshows, and promotional events - Any other duties as assigned by the SOM, HTM, HOMs, SCLs or above We need to keep all these. Job Location and Tier: - This position is classified as a Tier 2 On-site Employee. - Crew Leads will be trained to work at all the various facilities to support the overall team as needed. - Located in West Allis, Wisconsin (from overview). We'll include. Supervisor: - This job reports to the Senior Operations Manager (SOM) but is directly managed by the Experience & Operations Managers (EOMs) onsite. - When a SCL and CL are present in the absence of an EOM, the SCL will be the ultimate onsite “LOD.” Time Commitment: - Crew Leads are expected to work at least 20-30 hours per week but also have the ability to work full-time hours if approved by management. - Must have flexible availability, with priority around opening shifts, and must be able to work days, nights, and weekends. - Full and open availability is required on Saturdays for all operational team members. Compensation And Benefits: - Crew Leads receive a starting base rate of $10.00 - $11.50/hour based on experience plus share of the bi-weekly Tip Pool. - Plus, a comprehensive benefits package. - Company sponsored 401k plan - Paid Time Off - Company sponsored Employee Rewards Program - Company sponsored complimentary social events