Crew Dispatcher II

About the role

Crew Dispatchers are responsible for ensuring all train & engine assignments are properly filled in accordance with Government, Corporate and Contractual regulations.

Responsibilities

• Dispatch train & engine employees to cover extra and scheduled job assignments
• Complete required paperwork and reports (e.g., daily work sheets, logs, reports, etc.) pertaining to crew calling
• Operate computerized crew management information system
• Handle displacements and vacancies according to union agreements
• Maintain updated files of employee contact information (i.e., address, phone numbers, etc.)
• Notify train and engine personnel of adjustments to assignments and/or any other issues regarding railroad conditions affecting their assignments or status
• Call respective extra lists to protect and cover all extra and scheduled job assignments at all locations
• Must be available 24 hours/day, 7 days/week, during emergencies and adverse weather conditions
• Other work assigned by Chief Train Dispatchers

Requirements

• Minimum of a High School Diploma, General Equivalency Diploma (GED), or Test Assessing Secondary Completion required
• External Applicants must have a minimum of two (2) years of related work experience
• Available 24 hours a day, 7 days a week, including during emergencies and adverse weather conditions
• Able to work various days and shifts
• Able to be on call for work assignments
• Experience working in a fast-paced environment

Qualifications

• Excellent verbal communication skills
• Basic familiarity with and ability to use desktop computer
• Ability to work under stress
• Ability to handle a large volume of phone inquiries from train & engine employees and field supervisors
• Ability to quickly and accurately perform basic mental mathematical calculations
• Reading comprehension ability
• Interpersonal skills
• Customer service oriented
• Skilled in exercising independent judgment
• Ability to anticipate and analyze problems and take corrective actions
• Safety conscious
• Knowledge of Metro-North timetables and geographical area
• Knowledge of hours-of-service regulations
• Knowledge of various union agreements
• Automated crew management systems knowledge
• Knowledge of all safety rules

Skills

• Written communication skills
• Ability to multi-task
• Function effectively under changing priorities
• Safety conscious

Benefits

Rate of pay: Starting 70% rate of pay is $30.49/hour. The annual wage progression scale is as follows: Year 1=70% > Year 2=70% > Year 3=75% > Year 4=80% > Year 5=85% > Year 6=85% > Year 7=90% > Year 8=100%. The full 100% rate of pay is $43.56/hour. This rate has been established by the collective bargaining unit and is non-negotiable.

Pay

The starting 70% rate of pay is $30.49/hour. The annual wage progression scale is as follows: Year 1=70% > Year 2=70% > Year 3=75% > Year 4=80% > Year 5=85% > Year 6=85% > Year 7=90% > Year 8=100%. The full 100% rate of pay is $43.56/hour.

Schedule

Works in Crew Management Center in Grand Central Terminal

Selection Criteria

• Satisfy the minimum requirements listed in the job posting
• If applicable, successfully pass a written and practical exam
• Satisfy a background investigation (including but not limited to, employment, education, and criminal history)
• Pass a verbal interview

Additional Criteria for Current Employees

• Current Metro-North employees must be in active service to be eligible for consideration
• Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.)
• If you are transferring to another craft, you may be required to forfeit your seniority in your present union
• Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline

Equal Employment Opportunity/ADA Disclaimer

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.