Credit to Cash Operations Manager
About the role
The Credit to Cash Operations Manager is responsible for managing all aspects of firm billing, including monitoring and facilitating issue resolution for the day-to-day activities of the billing team. The Credit to Cash Operations Manager actively provides input in the development of firm wide billing policies and procedures and is responsible for ensuring policies and processes are implemented successfully. This position is charged with delivering performance focused on days sales outstanding (DSO) and overall reduction of Unbilled Accounts Receivable (UAR).
Responsibilities
- Provides direction and support to the billing team and support to client facing professionals
- Partners with appropriate Firm personnel and management to provide effective billing procedures
- Investigates, identifies root causes and resolves complex set up and billing issues utilizing firm best practices through coordination with client facing professionals, Senior Billing Analysts and FP&A
- Provides resolution for first level issues escalated by the Senior Billing Analysts or client facing professionals
- Trains new and existing staff on the firm's billing policies, procedures and best practices
- Serves as a subject matter expert (SME) of the financial system relating to customer billing configurations, billing process and best practices
- Reviews identified billing issues, and updates departmental procedures and Knowledge Based articles
- Identifies and leads billing improvement projects within the firm's business segments
- Works in concert with FP&A, Principals, and office and regional leadership to understand billing deficiencies and implement strategies to improve performance
- Assists in monitoring unbilled accounts receivables (UAR) by business line, and follow-ups with the appropriate individuals to insure the UAR is billed in a timely manner
- Mentors and assists in the development of Senior Billing Analysts
- Coordinates and leads onsite and virtual learning support for existing locations and expansions
- Leads and manages Offshore Billing Support Team
- Other duties as required
Supervisory Responsibilities
- Monitors and provides performance feedback of Senior Analysts professionals throughout the performance year
- Ensures Senior Analysts professionals are effectively trained on systems and processes related to the Finance Department
- Prepares and conducts annual performance reviews for Senior Analysts professionals
- Assists Senior Analysts professionals with prioritization of workload, communications, etc. and delegates work assignments to Financial Systems Analyst professionals, as appropriate
Qualifications
- Bachelor's degree AND five (5) or more years of experience within a billing and/or contract management role, required; OR High School Diploma/GED AND seven (7) or more years of experience within a billing and/or contract management role, required
- Bachelor's Degree in Finance, Accounting, or Economics, preferred
- Professional services firm experience, preferred
- Three (3) years of supervisory experience, preferred
Skills
- Proficiency with Microsoft Office Suite, specifically Word and Excel, required
- PeopleSoft Financials or similar time and billing software experience, required
- Superior verbal and written communication skills
- Strong facilitation and presentation skills
- Able to effectively analyze and resolve issues and questions in a professional manner
- Exhibits independent judgment and decision-making skills in the remediation of complicated billing requirements
- Able to work and communicate effectively with professionals at all levels
- Possesses superior customer service skills
- Strong ability to relate with diverse personalities and differing opinions in a confident, tactful, professional and mature manner
- Ability to work in a deadline-drive environment, and handle multiple projects and tasks with an attention to detail
- Ability to successfully multi-task while working independently or in coordination with other core business services professionals
- Understands and maintains the confidentiality of all information
- Excellent time management skills
Pay
National Range: $95,000 - $105,000
Maryland Range: $95,000 - $105,000
NYC/Long Island/Westchester Range: $95,000 - $105,000
About Us
At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you. Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.
BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.
We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.