Credit Specialist

About the role

The Credit Specialist at Workwear Outfitters is responsible for assessing and maintaining the creditworthiness of customers, ensuring timely payments, and supporting overall financial stability.

Responsibilities

• Contact all accounts in assigned credit portfolio on a weekly basis to manage outstanding balances up to $15 million per month.
• Document customer interactions in the credit and collections system with detailed notes on collection activities and issue resolution.
• Enter invoices and balances due and pull backup documentation from brand operating systems.
• Provide invoice copies and supporting documents to customers or end users.
• Monitor accounts receivable and analyze payment trends to ensure customers comply with their credit limits and payment terms.
• Conduct research and reconcile discrepancies by issuing corrective invoices, processing adjustments, and managing debit and credit memos.
• Participate in credit review meetings with credit manager to provide updates and recommendations.
• Create and manage non-standard PO-based billing using Excel pivots, data downloads, and PDFs.
• Respond promptly to inquiries from internal and external customers about invoices, payments, and shipment status.

Requirements

• Prefer 3–5 years of experience as a Credit or Billing Specialist in a B2B environment.
• Proficient in Microsoft Office with strong Excel skills.
• Experience with credit card processing and payment terms.
• Strong oral and written communication skills.
• Skilled in account reconciliation and data management.
• Excellent organizational and problem-solving abilities.
• Able to work effectively under pressure.
• Team-oriented mindset with good judgment.