Credit Risk Director - Personal Loans

Primary Responsibilities

• Lead the vision, design, and execution of personal loan credit risk strategies across acquisition and underwriting, credit policy, risk-based pricing and loan structuring, loan amount assignment, portfolio management, and loss mitigation to optimize profitability while managing credit losses within risk appetite.
• Manage, coach, and develop a team of credit risk professionals, raising the team’s capabilities in underwriting strategy design, segmentation, test-and-learn frameworks, loss forecasting, performance monitoring, and data-driven storytelling.
• Evolve existing credit risk methods toward a more advanced model by embedding sophisticated segmentation, custom and bureau scoring, challenger strategies, champion/challenger testing, reject inference, forecasting, and ongoing strategy calibration.
• Translate portfolio objectives into actionable credit policy and decision rules that improve customer-level treatment across approval, loan amount, pricing/APR, term, and ongoing account and portfolio management decisions.
• Partner with Analytics and Decision Science teams to identify opportunities for advanced models, alternative data, automated decisioning, and optimization techniques that improve underwriting precision and business outcomes.
• Oversee strategy implementation from concept through deployment, including business case development, requirements definition, controls, validation, UAT, and post-implementation review to ensure strategies are delivered accurately and perform as intended.
• Establish robust portfolio monitoring and governance routines, including vintage/cohort analysis, KPI and delinquency tracking, early warning indicators, exception management, and clear escalation paths for emerging risks or underperforming strategies.
• Provide strategic thought leadership to senior stakeholders by synthesizing portfolio trends, recommending actions, and clearly articulating tradeoffs across risk, growth, customer experience, and operational feasibility.
• Ensure strategies comply with internal policy, regulatory expectations (e.g., ECOA/Reg B, FCRA), and governance standards through strong partnership with Compliance, Legal, Model Risk, and Risk Governance teams.
• Monitor macroeconomic, regulatory, consumer, and competitive developments and translate those trends into proactive recommendations for personal loan credit strategy adjustments.

  Qualifications

  • 7+ years of progressive experience in consumer lending or personal/installment loan credit risk, including deep experience in underwriting and portfolio management strategies.
  • Strong credit risk analytics and strategy development background, including segmentation, scorecard usage, test design, loss forecasting, performance monitoring, and interpretation of credit and profitability dynamics.
  • Experience translating analytical insights into executable strategies and partnering with technology and operations teams to implement decision rules and policy changes at scale.
  • Working knowledge of risk governance, controls, regulatory expectations, and policy frameworks applicable to consumer installment/personal loan portfolios.
  • Strong executive communication skills with the ability to present complex analyses, recommendations, and tradeoffs clearly to senior leadership and cross-functional stakeholders.
  • Proficiency with analytical and reporting tools such as SQL, SAS, Python, Excel, Power BI, or similar tools used in large-scale portfolio strategy environments.